Customer Service Representative

Aanseacore; New York (NY); In loco; USD 42.000 - 52.000; Tempo pieno

Descrizione del lavoro

Aanseacore seeks a customer service professional to support B2B clients across NYC, White Plains, Clayton, MO, Chicago, IL, and Coppell, TX. You will deliver prompt, professional service, handle technical questions, training, and order processing.

You'll use CRM and MS Office, communicate clearly, analyze usage trends, and share feedback with sales and product teams to improve offerings. Strong organizational skills and multitasking are essential.

Competenze

• High School Diploma or equivalent required.
• 1 year of B2B client/customer service experience is highly preferred.
• Intermediate proficiency with CRM and other customer support software.
• Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Advanced verbal and written communication skills.
• Intermediate problem-solving capabilities.
• Strong analytical skills with the ability to identify trends and insights using basic data.
• Ability to quickly absorb product knowledge and apply information to client needs.
• In-depth understanding of product features and benefits.
• Ability to effectively convey information during customer training sessions.
• Strong organizational, time management, and multitasking skills.
• Basic project management skills to handle varied tasks.

Mansioni

• Assist in resolving intermediate technical issues and troubleshooting customer concerns.
• Conduct intermediate product training sessions for customers.
• Assist the customer-facing team in providing prompt, convenient, and professional customer service to assigned clients.
• Support back-end customer service tasks, including invoicing, sending data requests, and following up with clients.
• Proactively manage the order process.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the appropriate team.
• Collaborate with sales and support teams to address customer issues.
• Identify and escape critical customer issues.
• Recommend product and service improvements based on customer feedback.

Conoscenze

B2B customer service

CRM software

MS Office Suite

Verbal and written communication

Data analysis

Training delivery

Time management

Organizational skills

Formazione

High School Diploma or equivalent

Strumenti

CRM systems

Data entry tools

Descrizione del lavoro

Location - NYC, NY - White Plains, NY - Clayton, MO - Chicago, IL - Coppell, TX

Schedule: Tuesday & Wednesday in office

Job Description Summary

Assist the customer-facing team in delivering prompt, convenient, and professional customer service to assigned B2B clients. Support customers with technical issues, product-related questions, training, order processing, and back-end administrative tasks. Monitor customer usage, identify trends, document feedback, and collaborate with sales and support teams to resolve customer issues and improve products and services.

Skills / Qualifications

• High School Diploma or equivalent required
• 1 year of B2B client/customer service experience is highly preferred.
• Intermediate proficiency with CRM and other customer support software.
• Proficient with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Advanced verbal and written communication skills.
• Intermediate problem-solving capabilities.
• Strong analytical skills with the ability to identify trends and insights using basic data.
• Ability to quickly absorb product knowledge and apply information to client needs.
• In-depth understanding of product features and benefits.
• Ability to effectively convey information during customer training sessions.
• Strong organizational, time management, and multitasking skills.
• Basic project management skills to handle varied tasks.

Job Responsibilities

• Assist in resolving intermediate technical issues and troubleshooting customer concerns.
• Conduct intermediate product training sessions for customers.
• Assist the customer-facing team in providing prompt, convenient, and professional customer service to assigned clients.
• Support back-end customer service tasks, including invoicing, sending data requests, and following up with clients.
• Proactively manage the order process.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the appropriate team.
• Collaborate with sales and support teams to address customer issues.
• Identify and escape critical customer issues.
• Recommend product and service improvements based on customer feedback.