Customer Service Representative l

ProAmpac; United States; Hybrid; USD 34,000 - 39,000; Full time

Job summary

ProAmpac in the United States is seeking a customer-focused coordinator to understand and meet customer needs, provide product guidance, and support informed purchasing decisions. You will handle inquiries by phone and email, document issues, and help move orders from entry to delivery.

This role emphasizes collaboration with sales services, production, logistics, and sales teams to ensure seamless service for assigned accounts.

Qualifications

• HS/GED required; AS preferred.
• 2–4 years' related field experience preferred.
• No leadership duties.
• Proficient in Microsoft Office; Visio and Outlook experience helpful.
• Maintains confidentiality and protects sensitive information.
• Strong time management and organizational skills; can multitask.
• Excellent verbal and written communication with stakeholders.
• Proactive, with sound judgment and problem-solving abilities.
• Polished, self-motivated professional in a fast-paced environment.

Responsibilities

• Professionally engage with customers to understand and meet needs.
• Respond to inquiries via phone and email and guide decisions.
• Complete and track Customer Complaint Forms for follow-up.
• Oversee order fulfillment from entry to delivery.
• Handle sales-related admin tasks including data entry and reporting.
• Enter purchase orders accurately for fulfillment and billing.
• Collaborate with sales services, production, logistics and sales teams.

Skills

Customer service

Time management

Effective communication

Problem solving

Confidentiality

Education

HS/GED

Associate degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint)

Visio

Outlook/Calendar

Job description

Essential Duties and Tasks

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• All other duties as assigned.

Qualifications, Education and Experience

• HS/GED required; AS preferred
• 2-4 years' experience in a related field experience in a related field preferred.
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establish priorities to meet deadlines.
• Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.
• Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.
• Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Additional Details

• Work Hours - Monday to Friday 8am to 4pm
• Hybrid position at Granite City, IL or White House, TN facility
• First 90 days onsite, after 90 days 3 days in office and 2 days remote
• Up to 10% of travel required
• Pay range - $25 to $28 per hour depending on experience and education