Hybrid B2B Customer Support & Training Specialist

Ultimate Staffing; New York (NY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Ultimate Staffing is seeking a customer-focused professional to support our client base in a hybrid role across NYC, White Plains, Clayton, Chicago, or Coppell. The position requires Tuesday and Wednesday in-office presence and offers engagement with sales and support teams to resolve issues and improve products.

The ideal candidate has 1+ year of B2B service experience, strong communication, and the ability to quickly learn product details, analyze usage data, and manage multiple tasks with

Qualifications

• Minimum 1 year of B2B client/customer service experience.
• Ability to absorb product knowledge quickly and apply it to client needs.
• Strong analytical, organizational, time-management and multitasking skills.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Assist in resolving intermediate technical issues and troubleshooting.
• Conduct intermediate product training sessions for customers.
• Monitor and analyze customer usage patterns.
• Document and communicate recurring customer feedback to the team.
• Collaborate with sales and support teams on customer issues.
• Identify and upscale critical customer issues.
• Recommend product/service improvements based on customer feedback.

Skills

Advanced Communication

Customer Relationship Management

Analytical Skills

Problem Solving

Product Knowledge

Training Skills

Project Management

Technical Proficiency

Job description

Ultimate Staffing is seeking a customer-focused professional to support our client base in a hybrid role across NYC, White Plains, Clayton, Chicago, or Coppell. The position requires Tuesday and Wednesday in-office presence and offers engagement with sales and support teams to resolve issues and improve products.

The ideal candidate has 1+ year of B2B service experience, strong communication, and the ability to quickly learn product details, analyze usage data, and manage multiple tasks with