Customer Service Representative

DIVERSE LYNX LLC; New York (NY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a dynamic Customer Service Representative to enhance customer satisfaction. In this engaging role, you will connect with customers, address their needs, and offer effective solutions to ensure a positive experience. The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable using technology. This position offers a blend of in-office and remote work, allowing for flexibility while maintaining a strong focus on customer service excellence. If you are eager to make a difference and enjoy helping others, this opportunity is perfect for you.

Qualifications

• High school diploma or GED required with customer service experience preferred.
• Bilingual in English and another language is a must.

Responsibilities

• Handle a high volume of inbound calls and emails, providing solutions.
• Document all customer interactions and meet quotas.

Skills

Customer Service Skills

Bilingual Communication

Active Listening

Computer Proficiency

Time Management

Education

High School Diploma or GED

Tools

Customer Management Software

Job description

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Work Schedule: 2 days in office, 3 days remote (field work not required)

Responsibilities:

1. Receive a high volume of inbound calls and emails
2. Identify the reason for the customer’s call, collect relevant information, and provide solutions
3. Refer to premade scripts for a variety of customer service topics
4. Use best practices in customer service techniques to develop rapport and build relationships with customers
5. Document all customer interactions
6. Meet personal and team quotas
7. Attend trainings to maintain up-to-date skills and knowledge

Location: 50 Water Street, FL 7, Metroplus Health Plan

Shift Notes: Shift Time - 9 AM to 5 PM, required to work 1 Saturday a month (9 AM - 5 PM). Rotation on 1 late night alternate weeks of 12-8 PM with flexibility.

Language Requirements: Must be Bilingual with the following languages (Two or more):

1. Bengali (Speak, Read, Write)
2. English (Speak, Read, Write)
3. Spanish (Speak, Read, Write)
4. Hindi (Speak, Read, Write)
5. Korean (Speak, Read, Write)
6. Russian (Speak, Read, Write)
7. Chinese (Speak, Read, Write)

Qualifications:

1. High school diploma/GED
2. Previous experience as a Customer Service Representative or in a similar role is preferred
3. Comfortable using computers and customer management software
4. Excellent phone and verbal communication skills
5. Understanding of active listening techniques
6. Ability to work well under pressure
7. Highly organized with the ability to prioritize projects and manage time effectively