Customer Service & Troubleshooting Specialist

Pldi; Birmingham (AL); On-site; USD 35,000 - 45,000; Full time

Job summary

A service-oriented company in Birmingham, Alabama, is looking for a Customer Service Representative to assist customers by providing product information and resolving technical issues. Key responsibilities include handling inquiries, troubleshooting problems, and maintaining customer records. Ideal candidates will have experience in customer service and excellent communication skills, along with the ability to multitask and build rapport. This role offers an opportunity to work in a dynamic team environment.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.

Skills

Customer service expertise

Communication skills

Multitasking ability

Sales experience

Job description

A service-oriented company in Birmingham, Alabama, is looking for a Customer Service Representative to assist customers by providing product information and resolving technical issues. Key responsibilities include handling inquiries, troubleshooting problems, and maintaining customer records. Ideal candidates will have experience in customer service and excellent communication skills, along with the ability to multitask and build rapport. This role offers an opportunity to work in a dynamic team environment.