Patient Account Representative

Staffmark Group; Lafayette (LA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

401(k)

Job summary

Staffmark Group in Lafayette, LA is hiring a Patient Account Representative to handle inbound calls and patient inquiries in the Billing Office; you will review statements, explain coverage, process payments, and establish payment plans.

The role requires a High School Diploma or equivalent, knowledge of medical insurance types, CPT/ICD-10 codes, HIPAA, and billing regulations, plus strong customer service and Microsoft Office skills; candidates with 2+ years of experience and attention to

Qualifications

• High School Diploma or equivalent.
• Knowledge of medical insurance types (Commercial, Medicare, Medicaid).
• Working knowledge of CPT/ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, and billing/insurance regulations.
• Ability to learn and maintain knowledge of the patient database and billing systems.

Responsibilities

• Answer inbound calls and emails for the Billing Office and respond to patient account inquiries.
• Review and explain patient billing statements, insurance coverage, and account details.
• Process payments, refunds, account adjustments, and generate statements.
• Establish payment plans and collect outstanding balances.
• Review and process financial hardship applications, including verifying required income documentation.
• Escalate unresolved complaints to the Supervisor, Manager, or Revenue Cycle leadership as appropriate.
• Maintain accurate documentation within the patient billing system.
• Communicate effectively with patients, families, and internal teams to resolve account concerns.
• Complete additional projects and duties as assigned.

Skills

Medical billing knowledge

Customer service

Microsoft Office proficiency

Attention to detail

Communication skills

Ability to learn billing systems

Medical terminology

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Now hiring Patient Account Representative

Lafayette, LA

Pay Rate: $18.00 per hour

Shift: 8 AM - 5 PM, Monday - Friday

Bring Your People Skills. We'll Bring the Opportunity.

We get it-job hunting is no fun. But if you're great with people and cool under pressure, we've got a Patient Account Representative that are the real deal. Let's make it easy.

We're Looking for Someone Who:

• High School Diploma or equivalent
• Knowledge of medical insurance types (Commercial, Medicare, Medicaid)
• Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, and billing/insurance regulations
• Ability to learn and maintain knowledge of the patient database and billing systems
• Strong understanding of medical terminology and insurance benefits
• Minimum 2 years of customer service experience required
• Medical office or patient accounts experience preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Strong organizational skills with close attention to detail and accuracy
• Professional written and verbal communication skills

We Take Care of Our People:

• Solid weekly pay
• Medical, dental, vision + life insurance
• 401(k) option to grow your nest egg
• Great group of people, and room to grow

Responsibilities

• Answer inbound calls and emails for the Billing Office and respond to patient account inquiries
• Review and explain patient billing statements, insurance coverage, and account details
• Process payments, refunds, account adjustments, and generate statements
• Establish payment plans and collect outstanding balances
• Review and process financial hardship applications, including verifying required income documentation
• Escalate unresolved complaints to the Supervisor, Manager, or Revenue Cycle leadership as appropriate
• Maintain accurate documentation within the patient billing system
• Communicate effectively with patients, families, and internal teams to resolve account concerns
• Complete additional projects and duties as assigned

"The recruiter I worked with was very nice and understanding. They helped me find the job that was best for me." Staffmark Associate

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.