Customer Service Representative

1-800-Plumber; Naperville (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Job summary

A plumbing service company in Naperville, Illinois, is seeking a motivated individual for office duties. Responsibilities include answering and dispatching calls, basic accounting, and ensuring customer satisfaction. Candidates should possess basic computer skills, a clean background, and reliable transportation. This position offers opportunities for advancement and a performance-based bonus.

Qualifications

• Basic computer skills are required for this position.
• Clean background and a valid driver's license necessary.
• Reliable transportation and an active cell phone are essential.

Responsibilities

• Answering calls and dispatching calls to technicians.
• Performing basic accounting functions and clerical duties.
• Ensuring customer satisfaction during calls.

Skills

Communication skills

Clerical skills

Customer service

Job description

Benefits

• Bonus based on performance
• Opportunity for advancement

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements

• Make a call based on the leads and greet visitors then win the confidence of the customer by booking an appointment.
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling for Plumbing and HVAC
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other requirements

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Valid Driver’s License