Customer Service Representative

1-800-Plumber; West Palm Beach (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Free uniforms

Job summary

A plumbing service provider in West Palm Beach is looking for a motivated individual to manage office duties. Responsibilities include answering and dispatching calls, handling basic accounting functions, and providing exceptional customer service. Candidates should have a courteous demeanor and strong computer skills. Reliable transportation and a valid driver's license are required. The position offers competitive salary and performance-based bonus, with a strong emphasis on creating a high-quality customer experience.

Qualifications

• Motivated individuals with a courteous and pleasant demeanor.
• Strong communication skills to ensure customer satisfaction.
• Basic computer skills required for handling office duties.

Responsibilities

• Answer calls and dispatch them to technicians.
• Perform basic accounting functions and clerical tasks.
• Greet visitors and create a positive first impression.

Skills

Customer service

Communication

Computer skills

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Free uniforms

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements

• Have a courteous and pleasant demeanor
• Greet visitors to the building
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other Requirements

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Valid Driver’s License