Customer Service Representative

1-800-plumber-careers; Oklahoma; On-site; USD 30,000 - 40,000; Full time

Job summary

1-800-Plumber-Careers is seeking a motivated individual for office duties in Oklahoma. Responsibilities include answering calls, dispatching to technicians, and basic accounting functions. The ideal candidate will deliver a high-quality customer experience.

Requirements include a clean background, reliable transportation, and ability to pass a drug test. Basic computer skills and strong communication skills are essential to ensure customer satisfaction.

Qualifications

• Basic computer skills are required for this position.
• Must have a courteous and pleasant demeanor.
• Reliable transportation and valid driver's license are required.

Responsibilities

• Answer inbound calls as the first impression for the customer.
• Perform clerical and mail processes.
• Handle invoice processes and technician scheduling.

Skills

Communication skills

Customer service

Clerical skills

Job description

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements

• Have a courteous and pleasant demeanor
• Greet visitors to the building
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other requirements

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Valid Driver’s License