Customer Service Representative dispatcher

1-800-Plumber +Air of DuPage County; Naperville (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

1-800-Plumber +Air of DuPage County is seeking a motivated office assistant to handle calls, scheduling, and clerical tasks in our Naperville location. You will greet visitors, process invoices, and support technicians with dispatching. This role focuses on delivering a high-quality customer experience.

We value strong communication, reliability, and basic accounting skills to keep daily operations smooth. You may handle mail processes and end-of-day tasks, with a valid driver's license and

Qualifications

• Greet visitors to the building with a courteous demeanor.
• Answer inbound calls and dispatch to technicians.
• Perform clerical and mail processes with accuracy.
• Handle basic accounting tasks and invoicing.
• Maintain strong communication to ensure customer satisfaction.

Responsibilities

• Take inbound calls and be the first impression for customers.
• Dispatch calls to technicians as needed.
• Process invoices and manage related clerical tasks.
• Ensure calls are answered by the 3rd ring using approved greeting.
• Support owners/managers with additional duties as directed.

Skills

Courteous demeanor

Communication skills

Basic computer skills

Phone etiquette

Job description

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements:

• Have a courteous and pleasant demeanor
• Greet visitors to the building
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other requirements:

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Valid Driver's License