Customer Service Representative

1-800-Plumber; Yukon (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

1-800-Plumber in Yukon, Oklahoma is seeking a motivated individual to perform various office duties such as answering calls, dispatching calls to technicians, and handling basic accounting functions. You will be the first impression for customers, ensuring satisfaction through excellent communication skills.

The position requires a clean background, reliable transportation, and the ability to pass a drug test. This role offers a dynamic environment focused on providing a high-quality customer experience.

Qualifications

• Ability to maintain a courteous and pleasant demeanor.
• Experience in greeting visitors and handling clerical processes.
• Skills to manage inbound calls and ensure customer satisfaction.

Responsibilities

• Perform office duties including answering calls and dispatching.
• Handle basic accounting functions and scheduling for technicians.
• Ensure calls are answered promptly with the approved greeting.

Skills

Communication skills

Customer service

Basic computer skills

Job description

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high quality customer experience for each of our customers.

Requirements

• Have a courteous and pleasant demeanor
• Greet visitors to the building
• Perform clerical and mail processes
• Take inbound calls being the first impression for the customer.
• Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
• Make sure the phone is answered by the 3rd ring using the approved greeting each time.
• Technician Scheduling
• Handles Invoice Process
• Enable calls to answering service at end of day.
• Additional duties as directed by owners/manager

Other requirements

• Clean Background
• Pass Drug Test
• Reliable Transportation
• Active Cell Phone
• Valid Driver’s License