Customer Service Representative

Express Employment Professionals - Cincinnati East; Morgantown (WV); On-site; USD 18,000 - 26,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is hiring a Customer Service Associate in Morgantown, WV for a local telecommunications company. This full-time office role emphasizes assisting customers by phone and in person in a professional setting.

The ideal candidate has prior customer service or administrative experience, strong computer and data-entry skills, and excellent verbal and written communication.

Qualifications

• Previous customer service or administrative experience is preferred.
• Strong computer skills and ability to learn new systems.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Comfortable answering phones and communicating with customers.
• Ability to perform accurate data entry and basic office tasks.
• Dependable, professional, and team-oriented.
• Previous telecommunications, office, receptionist, retail, or call center experience is a plus.

Responsibilities

• Answer incoming phone calls and assist customers with questions and account inquiries.
• Provide friendly and professional customer service by phone and in person.
• Assist customers with bill payments and accurately handle cash transactions.
• Set up new customer accounts and update existing account information.
• Make requested changes to customer account settings.
• Enter and maintain accurate customer information in computer systems.
• Perform data entry, filing, scanning, faxing, and other administrative duties.
• Help resolve routine customer questions and concerns.
• Maintain organized customer and office records.
• Handle customer information professionally and confidentially.
• Support daily office operations and assist team members as needed.

Skills

Customer service

Administrative experience

Communication skills

Data entry

Multitasking

Organizational skills

Phone and in-person support

Tools

MS Office

Learn new systems

Job description

Customer Service Associate | Office Position | Up to $16/Hour | Morgantown, WV

Now Hiring: Customer Service Associate – Morgantown, WV

Location: Morgantown, WV
Pay: Up to $16.00/hour
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Shift: Day Shift
Industry: Telecommunications / Customer Service / Office

Express Employment Professionals is now hiring Customer Service Associates in Morgantown, WV for a local telecommunications company. This is an excellent opportunity for someone who enjoys helping customers and wants to gain valuable experience in a professional office environment.

This full-time Customer Service Associate position offers a consistent Monday-Friday, 8:00 AM-5:00 PM schedule with compensation of up to $16.00 per hour.

The ideal candidate will have strong communication and computer skills and be comfortable assisting customers by phone and in person. Previous customer service, administrative, receptionist, call center, retail, or office experience is preferred.

Customer Service Associate Responsibilities

• Answer incoming phone calls and assist customers with questions and account inquiries.
• Provide friendly and professional customer service by phone and in person.
• Assist customers with bill payments and accurately handle cash transactions.
• Set up new customer accounts and update existing account information.
• Make requested changes to customer account settings.
• Enter and maintain accurate customer information in computer systems.
• Perform data entry, filing, scanning, faxing, and other administrative duties.
• Help resolve routine customer questions and concerns.
• Maintain organized customer and office records.
• Handle customer information professionally and confidentially.
• Support daily office operations and assist team members as needed.

Customer Service Associate Qualifications

• Previous customer service or administrative experience is preferred.
• Strong computer skills and ability to learn new systems.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Comfortable answering phones and communicating with customers.
• Ability to perform accurate data entry and basic office tasks.
• Dependable, professional, and team-oriented.
• Previous telecommunications, office, receptionist, retail, or call center experience is a plus.

Why Consider This Customer Service Opportunity?

• Up to $16.00 per hour
• Monday-Friday schedule
• 8:00 AM-5:00 PM day shift
• Professional office environment
• Gain valuable customer service and administrative experience
• Develop computer, account management, and data-entry skills
• Great opportunity for candidates looking to transition into an office career