Customer Service Associate — Day Shift: Up to $16/hr

Express Employment Professionals - Cincinnati East; Morgantown (WV); On-site; USD 18,000 - 26,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is hiring a Customer Service Associate in Morgantown, WV for a local telecommunications company. This full-time office role emphasizes assisting customers by phone and in person in a professional setting.

The ideal candidate has prior customer service or administrative experience, strong computer and data-entry skills, and excellent verbal and written communication.

Qualifications

• Previous customer service or administrative experience is preferred.
• Strong computer skills and ability to learn new systems.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Comfortable answering phones and communicating with customers.
• Ability to perform accurate data entry and basic office tasks.
• Dependable, professional, and team-oriented.
• Previous telecommunications, office, receptionist, retail, or call center experience is a plus.

Responsibilities

• Answer incoming phone calls and assist customers with questions and account inquiries.
• Provide friendly and professional customer service by phone and in person.
• Assist customers with bill payments and accurately handle cash transactions.
• Set up new customer accounts and update existing account information.
• Make requested changes to customer account settings.
• Enter and maintain accurate customer information in computer systems.
• Perform data entry, filing, scanning, faxing, and other administrative duties.
• Help resolve routine customer questions and concerns.
• Maintain organized customer and office records.
• Handle customer information professionally and confidentially.
• Support daily office operations and assist team members as needed.

Skills

Customer service

Administrative experience

Communication skills

Data entry

Multitasking

Organizational skills

Phone and in-person support

Tools

MS Office

Learn new systems

Job description

Express Employment Professionals - Cincinnati East is hiring a Customer Service Associate in Morgantown, WV for a local telecommunications company. This full-time office role emphasizes assisting customers by phone and in person in a professional setting.

The ideal candidate has prior customer service or administrative experience, strong computer and data-entry skills, and excellent verbal and written communication.