Customer Service Representative

State Farm Insurance Companies; Montesano (WA); On-site; USD 55,104,000 - 66,125,000; Part time

Benefits offered by this job

Starting hourly pay $20 - $24 negotiob

Paid Time Off

Holiday pay

Growth potential/Advancement within my

Job summary

State Farm Insurance Companies in Montesano, WA, is seeking a customer service representative to join a State Farm Agent Team Member. This role offers part-time or full-time schedules with comprehensive training and an opportunity to grow within the office.

No prior insurance experience is required; we will train the right person. You will handle inquiries, quotes, policy changes and billing, while delivering friendly, customer-focused service in a fast-paced environment.

Qualifications

• Previous professional office service experience preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Responsibilities

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

Skills

Interpersonal skills

Written communication

Verbal communication

Active listening

People oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Team player

Multitasking

Computer skills

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time or full-time Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Starting hourly pay $20 - $24 negotiable upon experience and licensing
• Paid Time Off (vacation and personal/sick days)
• Holiday pay
• Growth potential/Opportunity for advancement within my office

Requirements:

• Previous professional office service experience preferred
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.