Customer Service Representative

Chuck Pittman - State Farm Agency; Waterloo (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary + Commission/Bonus

Paid Time Off

401(k) with Matching

Health Insurance

Life Insurance

Short Term Disability

Parental Leave

Training and Development

Licensing paid for by Agency

Growth potential/Advancement

Job summary

Chuck Pittman - State Farm Agency in Waterloo, IL is hiring a Customer Service Representative to join their State Farm team. This role focuses on value-based conversations and delivering remarkable customer experiences while growing the office's business.

You will build relationships, answer inquiries about insurance options, and assist with policy changes, billing, and claims. Licensing in Property & Casualty and Life/Health is required or obtainable, with training provided to those who join

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• People-oriented and customer-centric.
• Strong organizational skills.
• Self-motivated and proactive.
• Detail oriented and accurate.
• Ability to learn computer functions.
• Pride in getting work done accurately and timely.
• Ability to work in a team and multi-task.
• Property & Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

Skills

Excellent interpersonal skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive in problem solving

Dedicated to customer service

Learn computer functions

Team player

Job description

About this position

Customer Service Representative

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Competitive Salary plus Commission/Bonus
• Paid Time Off (vacation and personal/sick days)
• 401(k) with Matching
• Health Insurance
• Life Insurance
• Short Term Disability
• Parental Leave
• Training and Development
• Insurance licensing paid for by Agency
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Disclosure This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels. #SMA

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