Customer Service Representative

Cathryn A Boster - State Farm Agency; Morgantown (WV); On-site; USD 14,000 - 18,000; Part time

Benefits offered by this job

Starting hourly pay $10-$13

Commissions in addition to base pay

Salary pay with full-time potential

Valuable experience

Advancement opportunities

Job summary

Cathryn A Boster - State Farm Agency in Morgantown seeks a part-time Customer Service Representative to join their team. Insurance experience is not required; training will be provided.

You will focus on value-based conversations and delivering remarkable customer experiences in a fast-paced setting. Responsibilities include building relationships, handling inquiries about coverage, processing policy changes, and billing questions.

Qualifications

• Excellent interpersonal and communication skills for customer interactions.
• People-oriented with strong organizational abilities.
• Self-motivated, detail oriented and proactive in solving problems.
• Willing to learn computer functions and handle multiple tasks.
• Licensing in property & casualty and life/health to be obtained.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service including policy changes and billing clarification.
• Educate customers on insurance options using a needs-based approach.
• Maintain a strong work ethic and contribute to team success.

Skills

Interpersonal skills

Excellent communication

People-oriented

Organizational skills

Self-motivated

Detail oriented

Proactive problem solving

Customer service

Learn computer functions

Team player

Multi-tasking

Job description

About this position

Customer Service Representative

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of part-time Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Starting part-time hourly pay $10 - $13 depending on licensing and experience
• Commissions in addition to base pay
• Opportunity for salary pay with full-time employment with benefits
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements:

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Disclosure This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels. #SMA

Salary Information