Customer Service Representative

State Farm Insurance Companies; Amarillo (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health insurance

Profit Sharing

401(k) Retirement

Growth opportunities

Job summary

State Farm is seeking a Customer Service Representative to join our agent team in Texas. Insurance experience is not required; we provide training to the right candidate with strong people skills and a drive to deliver outstanding service.

This is an independent contractor agent position with State Farm, offering growth potential and competitive income. You will build relationships, respond to inquiries about coverage, policy changes, billing, and claims, and educate customers on options using a

Qualifications

• Excellent interpersonal skills.
• Excellent communication skills - written, verbal and listening.
• People-oriented.
• Organizational skills.
• Self-motivated.
• Detail oriented.
• Proactive in problem solving.
• Dedicated to customer service.
• Able to learn computer functions.
• Pride in getting work done accurately and timely.
• Ability to work in a team environment.
• Ability to multi-task.
• Property & Casualty license (must be able to obtain).
• Life and Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Interpersonal skills

Communication skills

People-oriented

Organizational skills

Self-motivated

Detail oriented

Problem solving

Customer service

Computer literacy

Accuracy and timeliness

Team player

Multi-tasking

Education

Property & Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set.

We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Paid Time Off (vacation and personal/sick days)
• Health and Dental insurance
• Profit Sharing
• 401(k) Retirement
• Growth potential/Opportunity for advancement within my office

Requirements:

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Property & Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.