Customer Service Representative

Extension, Inc; Milwaukee (WI); On-site; USD 19,000 - 33,000; Full time

Job summary

Extension, Inc. is seeking a Customer Service Representative for a Contract to Hire opportunity in Milwaukee, WI. You will handle freight orders, verify details, and communicate with customers about scheduling and service status.

The role requires accuracy, ability to manage multiple orders, and a collaborative approach with a close-knit team to support customers and ensure smooth shipments.

Qualifications

• 1+ year of Customer Service experience.
• Ability to manage multiple orders simultaneously.

Responsibilities

• Receive and enter customer freight orders accurately and timely.
• Review load information to ensure customer requirements, pickup and delivery information, product information, and other required shipment details are complete and accurate.
• Communicate directly with customers regarding load requirements, scheduling, shipment status, service issues, and changes.
• Accept and solicit freight from existing customers as appropriate.
• Maintain and update customer information and shipment requirements within Company systems.

Skills

Customer service experience

Multitasking

Job description

Extension is seeking a Customer Service Representative for a CONTRACT TO HIRE opportunity with one of our clients located in Milwaukee, WI.

About Our Client

• Leader in the industry!
• Close knit and collaborative team

Key Objectives / Role Responsibilities

• Receive and enter customer freight orders accurately and timely.
• Review load information to ensure customer requirements, pickup and delivery information, product information, and other required shipment details are complete and accurate.
• Communicate directly with customers regarding load requirements, scheduling, shipment status, service issues, and changes.
• Accept and solicit freight from existing customers as appropriate.
• Maintain and update customer information and shipment requirements within Company systems.

Desired Skills & Qualifications

• Manage multiple customer orders simultaneously
• 1+ year of Customer Service experience

Salary Information

• Pay or salary range -- Up to $24/hr
• We’re looking forward to connecting with you and are excited to help you make your next career move!