Customer Service Representative

FALL CREEK FARM & NURSERY; Town of Hartland (WI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free coffee daily

11 paid holidays

Vacation and paid sick time

Job summary

Dorner Manufacturing in Hartland, WI is seeking a Customer Service Representative to maintain top-tier customer and distributor satisfaction by handling inquiries, order status, shipping documentation, pricing, RMAs and more. The role includes entering orders into the ERP system when needed and acting as the first contact for inquiries beyond new conveyor applications.

Requirements include 2+ years in manufacturing customer service or 5+ years in a technical role; ERP/CRM experience is a plus,

Qualifications

• 2+ years as a manufacturing customer service representative or 5+ years of technical experience.
• ERP and CRM experience is a plus.
• Bi-lingual (Spanish) is a plus.

Responsibilities

• Providing customers, distributors and sales personnel with order and shipping info, order changes, RMA's, expediting, parts pricing.
• Enter orders for standard conveyors.
• Lead distribution to channel.
• Salesforce navigation and basic information look up.
• Provide technical assistance to team members and distributors.

Skills

Team player

Written and verbal communication

Urgency and prioritization

Attention to detail

Relationship building

Flexibility

Tools

ERP

CRM

Job description

Requisition ID3320-Posted -Hartland WI

Join a team that values balance, open communication, and your future!

Dorner Manufacturing, a Columbus McKinnon Organization, is growing, and we’re looking for people who want more than just a job—they want a workplace where they can thrive. Enjoy a culture that prioritizes your work‑life balance, leaders who communicate openly, and a company committed to continuous growth and innovation. Discover a career where you can make a difference and still make time for what matters most.

Job Summary/Overview

The Customer Service Representative is primarily responsible for maintaining the highest level of customer and distributor/channel satisfaction by providing responsive, pleasant and professional assistance. The Customer Service Rep supports customers, distributors, RM’s and other Sales Support teams by promptly fielding all incoming phone calls, emails and faxes and handling inquiries for: order status, shipment tracking, shipping/order documents, distributor inquiries, lead time questions, order changes, RMA’s, order expediting, troubleshooting, lead distribution to channel and verbal & written parts price quotes. When required, the position also enters orders into the ERP system. This position acts as initial point of contact for customers and distributors with regards to all inquiries other than those for new conveyor applications.

Essential Duties and Responsibilities

• Providing customers, distributors and sales personnel with order and shipping info, order changes, RMA's, expediting, parts pricing.
• Enter orders for standard conveyors.
• Lead distribution to channel.
• Salesforce navigation and basic information look up.
• As qualified & approved my manager/lead provide technical assistance to team members and distributors.

Knowledge, Skills, Competencies, and Abilities

• A team player with excellent written and verbal communication skills.
• Ability to organize, prioritize, and approach tasks with a sense of urgency.
• Attention to detail. Achieves thoroughness and accuracy when accomplishing a task throughconcern for all areas involved.
• Ability to build relationships with a diverse workforce with a highly developed sense ofunderstanding.
• Ability to be flexible and adjust priorities and pace to reflect changing needs or job demands.

Required Qualifications

• 2 + years as a manufacturing customer service representative or 5+ years of technical experience.
• Previous ERP and CRM experience is a plus.
• Bi-lingual (Spanish) is a plus.
• Free coffee daily
• 11 paid holidays
• Vacation and paid sick time