Customer Experience Representative

J.B. Hunt Transport Services, Inc.; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

J.B. Hunt Transport Services, Inc. in Pittsburgh seeks a customer-focused professional to execute freight orders and support volume goals while delivering an exceptional customer experience.

The role requires strong communication skills, the ability to manage multiple priorities, and a willingness to coordinate with internal teams to ensure order accuracy and timely delivery.

Qualifications

• High School Diploma/GED with 1–2 years in Customer Service or Sales, or a Bachelor's degree.
• Strong communication and problem-solving skills preferred.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to customers to resolve issues and ensure satisfaction.
• Schedule pick-up and delivery appointments to optimize transit time and meet expectations.
• Enter customer orders into the order management system to track loads.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for load updates and capacity availability.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Bachelor's Degree

Job description

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

Key Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Additional Job Description

Minimum Qualifications

High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree

Preferred Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
• Ability to adjust to new or changing assignments and processes
• Ability to maintain composure under pressure
• Ability to manage multiple priorities
• Ability to maintain professionalism while dealing with difficult individuals
• Ability to meet or exceed customer needs and expectations to provide excellent service
• Embody a customer-centric mindset

This position is not eligible for employment-based sponsorship.