Customer Service Representative

Express Employment Professionals - Cincinnati East; Oreana (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Holiday pay

Medical insurance

Dental insurance

401K

Job summary

Express Employment Professionals - Cincinnati East is seeking a Customer Service Representative for a local manufacturer of corrugated packaging materials. The role handles product inquiries, order status, and services information.

Shifts 7:00 AM to 4:00 PM, Monday through Friday, paying $20 per hour. Strong clerical and communication skills, team player, and MS Office proficiency required.

Qualifications

• Experience in customer service.
• Strong computer skills including MS Office.
• Ability to perform basic math.
• Team-oriented with strong communication.

Responsibilities

• Answer customer inquiries concerning products, services, and order status
• Obtain customer expectations and react effectively
• Process incoming calls for freight pickup
• Track scheduled freight deliveries
• Interact with production and other business units regarding customer needs
• Assist in determining the cause of customer complaints and implementing corrective action
• Provide effective communication between company and customer
• Maintain vendor managed inventory programs
• Create, maintain and publish reports required internally and externally

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Basic math

Tools

MS Excel

Outlook

Word

Job description

Customer Service Representative| 7:00AM - 4:00PM | Monday - Friday | $20.00/hr

A local manufacturer of corrugated packaging materials, part of company which operates ten facilities across five states, has a need for aCustomer Service Representative. This person will provide information to customers regarding product inquiries, services, and the status of orders and projects.

Qualifications - Customer Service Representative

• Experience in customer service
• Intermediate to advanced computer knowledge
• Software skills in MS Excel, Outlook, and Word
• Ability to calculate and apply basic mathematic concepts
• Proven ability to work in a team environment
• Strong interpersonal and communication skills

Responsibilities - Customer Service Representative

• Answer customer inquiries concerning products, services, and order status
• Obtain customer expectations and react effectively
• Process incoming calls for freight pickup
• Track scheduled freight deliveries
• Interact with production and other business units regarding customer needs
• Assist in determining the cause of customer complaints and implementing corrective action
• Provide effective communication between company and customer
• Maintain vendor managed inventory programs
• Create, maintain and publish reports required internally and externally

About Express Employment Professionals

• Benefits available include: holiday pay, medical insurance, dental insurance, 401K