Customer Service Specialist

Z Salon & Spa; Louisville (KY); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Flexible schedule

Health insurance

On-the-job training

Paid time off

Referral program

Zusammenfassung

Z Salon & Spa in Louisville, KY is seeking a dedicated Customer Service Representative to join our team. The role focuses on delivering exceptional support, handling inquiries via phone, email and chat, and ensuring a positive experience for our clients.

You will respond to inquiries, provide product and service information, process data entry, handle cash, and collaborate with teammates to resolve issues. A strong work ethic, excellent communication, and the ability to stand for long periods

Qualifikationen

• Experience in customer service and handling inquiries.
• Strong data entry skills with attention to detail.
• Ability to analyze information quickly and provide solutions.

Aufgaben

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services while addressing customer concerns.
• Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Handle cash transactions and assist with cash handling procedures as needed.
• Utilize phone etiquette to create a welcoming environment for customers.
• Collaborate with team members to resolve complex issues and improve service delivery.

Kenntnisse

Customer service

Communication

Phone etiquette

Problem solving

Data entry

Interpersonal skills

Stand for long periods

Jobbeschreibung

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer support, handling inquiries, and ensuring a positive experience for our clients. This role requires strong communication skills, the ability to analyze customer needs, and a commitment to delivering high-quality service.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services while addressing customer concerns.
• Conduct outbound calling to follow up on customer inquiries and ensure satisfaction.
• Perform data entry tasks to maintain accurate records of customer interactions.
• Handle cash transactions and assist with cash handling procedures as needed.
• Utilize phone etiquette to create a welcoming environment for customers.
• Collaborate with team members to resolve complex issues and improve service delivery.

Qualifications

• Strong customer service skills with the ability to handle challenging situations effectively.
• Proficiency in data entry with attention to detail.
• Excellent phone etiquette and interpersonal skills.
• Ability to analyze information quickly and provide solutions efficiently.
• A proactive approach to problem‑solving and customer support.
• Requires being able to stand for long periods of time.

Join us in delivering outstanding service that makes a difference!

Job Types: Full-time

Benefits

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program