Customer Service Representative

Atlantic Blue Water Services; Westminster (MD); On-site; USD 26,000 - 29,000; Full time

Job summary

Atlantic Blue Water Services in Westminster, Maryland is seeking a Customer Service Representative to join our on-site team. You will interact with customers, technicians, dispatch, and management to keep service operations running smoothly.

The role emphasizes friendly communication, organization, and problem-solving in a fast-paced environment. You will handle calls, provide service information, schedule appointments, and maintain accurate customer records.

Qualifications

• Previous customer service or call center experience is a plus.
• Ability to handle multiple tasks in a fast-paced environment.
• Comfortable speaking with customers professionally.

Responsibilities

• Answer incoming customer phone calls promptly, professionally, and courteously.
• Provide accurate information regarding services, appointments, and customer accounts.
• Make outbound calls to incoming leads and follow up with existing customers.
• Schedule and coordinate service appointments accurately and efficiently.
• Work closely with dispatch and field technicians to ensure efficient scheduling and communication.
• Perform data entry and maintain accurate and detailed customer records in company systems.
• Communicate clearly and professionally with customers, technicians, office staff, and management.
• Listen to customer questions, concerns, and complaints and respond with a positive, solution-focused approach.
• Direct customer issues to the appropriate department or team member when additional assistance is needed.
• Maintain confidentiality of customer and company information.
• Keep customer information and records current and accurate.
• Assist with other administrative and customer service responsibilities as needed.
• Perform other duties as assigned.

Skills

Customer service

Excellent communication

Active listening

Organized

Multitasking

Problem solving

Team player

Microsoft Office

Software literacy

Tools

Microsoft Office

Job description

About The Position

Atlantic Blue Water Services is looking for a Customer Service Representative to join our growing team in Westminster, Maryland. If you enjoy helping people, staying organized, solving problems, and working in a fast-paced team environment, this could be a great opportunity for you. Our Customer Service Representatives are an important part of the customer experience and work closely with customers, technicians, dispatch, and management to keep our service operations running smoothly. This is an on-site, office-based position that requires frequent computer and telephone use and extended periods of sitting.

Location: Westminster, MD

Contract: Full-time

Workplace: On-Site

Pay: $19-21/hr DOE

What You'll Do

• Answer incoming customer phone calls promptly, professionally, and courteously.
• Provide accurate information regarding services, appointments, and customer accounts.
• Make outbound calls to incoming leads and follow up with existing customers.
• Schedule and coordinate service appointments accurately and efficiently.
• Work closely with dispatch and field technicians to ensure efficient scheduling and communication.
• Perform data entry and maintain accurate and detailed customer records in company systems.
• Communicate clearly and professionally with customers, technicians, office staff, and management.
• Listen to customer questions, concerns, and complaints and respond with a positive, solution-focused approach.
• Direct customer issues to the appropriate department or team member when additional assistance is needed.
• Maintain confidentiality of customer and company information.
• Keep customer information and records current and accurate.
• Assist with other administrative and customer service responsibilities as needed.
• Perform other duties as assigned.

What We're Looking For

• Friendly, professional, and comfortable speaking with customers.
• An excellent communicator and active listener.
• Organized and detail-oriented.
• Comfortable handling multiple tasks and priorities in a fast-paced environment.
• Self-motivated while also being a strong team player.
• Comfortable using computers, email, Microsoft Office, and other business software.
• Able to learn new software and systems quickly.
• Dependable and punctual.
• Able to remain professional and solution-focused when dealing with challenging customer situations.
• Previous customer service, call center, scheduling, dispatch, or office experience is a plus.

Work Environment & Physical Requirements

• Sitting and working at a computer for extended periods of time.
• Frequent use of a telephone, keyboard, mouse, and other office equipment.
• Ability to stand, walk, bend, and move around the office as needed.
• Ability to occasionally lift or carry office supplies, packages, or materials weighing up to approximately 25 pounds.
• Ability to communicate effectively in person and by telephone.
• Ability to maintain focus and accuracy while performing repetitive computer and data-entry tasks.

Why Join Atlantic Blue Water Services?

Atlantic Blue Water Services is a growing company committed to providing quality water treatment solutions and exceptional customer service. You'll have the opportunity to work with a team that values professionalism, teamwork, accountability, and taking care of our customers.

Equal Employment Opportunity

Atlantic Blue Water Services is an Equal Employment Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.

Employment Requirements

Employment may be contingent upon successful completion of applicable background and reference checks, in accordance with applicable law.