Customer Service Representative

championhomes; Millen (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

Champion Home Builders is seeking a customer service-oriented professional to interview customers, gather information, and input data into the computer system. The role includes reviewing checkout sheets, guiding contractors, and managing service orders to ensure accurate parts allocation and timely documentation.

Ideal candidates will have strong attention to detail, excellent customer service skills, and a commitment to Champion Operating Principles, with proficiency in Microsoft Office and

Qualifications

• Must have strong attention to detail.
• Must provide a high level of customer service and be able to interact with customers in a polite and professional manner at all times.
• Must have strong communication skills both internal and external (Customers).
• Must have a strong work ethic.
• Must live the Champion Operating Principles.

Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Skills

Attention to detail

Customer service

Communication

Work ethic

Tools

Microsoft Office

Job description

FLSA Status: Non-Exempt

Summary: Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service and be able to interact with customers in a polite and professional manner at all times
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a strong work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.