Customer Service Representative - Part Time

championhomes; Lillington (NC); On-site; USD 19,286 - 24,796; Full time

Job summary

Champion Home Builders is seeking a customer service oriented service coordinator to communicate with customers by phone, review home service issues, and guide contractors handling field tasks.

The role requires entering service orders, assigning appropriate parts, and filing completed work orders with a focus on accuracy and efficient documentation. Strong communication and attention to detail are essential for success.

Qualifications

• Customer service experience required.
• Strong attention to detail.
• Proficient with Microsoft Office.
• Ability to lift up to 20 lbs.
• Excellent communication skills.

Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Skills

Customer service

Attention to detail

Communication skills

Work ethic

Education

Manufactured/modular housing experience preferred

Tools

Microsoft Office

Job description

FLSA Status: Non-Exempt

Summary Knowledge in manufactured home parts, service and bilingual a plus. Interviews customers, gather information, and record interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities

include the following. Other duties may be assigned.

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must have strong computer skills
• Must be able to lift up to 20lbs.
• Must provide a high level of customer service
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a great work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.

Background check and Drug Screen are required