Customer Service Representative

Champion Home Builders, Inc.; Millen (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Champion Home Builders, Inc. is seeking a customer service-oriented professional to interview customers, collect detailed information, and record interview data into our service system. The role supports the flow of service orders and parts coordination for manufactured homes.

The ideal candidate will have strong attention to detail, excellent communication, and a commitment to courteous customer service. This position emphasizes accuracy and timely filing of work orders in a fast-paced

Qualifications

• Experience in customer service roles.
• Familiarity with manufactured/modular housing is a plus.
• Ability to interact with customers professionally.

Responsibilities

• Interviews customers by phone to gather information.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service orders.
• File completed work orders.

Skills

Attention to detail

Customer service

Communication

Strong work ethic

Champion Operating Principles

Tools

Microsoft Office

Job description

FLSA Status: Non-Exempt

Summary

Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service and be able to interact with customers in a polite and professional manner at all times
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a strong work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.