Customer Service Representative

Champion Home Builders, Inc.; Millen (GA); On-site; USD 36,000 - 52,000; Full time

Job summary

Champion Home Builders, Inc. is seeking a customer service-oriented professional to interview customers, gather information, and record details into the computer system. The role emphasizes reviewing home delivery items, guiding contractors, and accurate service order processing.

Key competencies include exceptional customer service, strong communication, and meticulous attention to detail. The position is non-exempt under FLSA and involves interaction with customers and field teams.

Qualifications

• Must have strong customer service skills and be able to interact with customers professionally.
• Attention to detail is essential for accuracy in data entry and records.
• Excellent communication skills both internally and with customers.
• Demonstrates a strong work ethic and champions operating principles.

Responsibilities

• Talks with customers by phone to review the customer list.
• Reviews retailer checkout sheets for items wrong with home on arrival at the lot.
• Guides contractors working for their plant.
• Enters service orders into the service system.
• Assigns correct parts to each item on service orders.
• Files completed work orders.

Skills

Customer service

Attention to detail

Communication skills

Strong work ethic

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

FLSA Status: Non-Exempt

Summary: Interviews customers, gather information, and records interview information into computer for customer service by performing the following duties:

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Talks with customers by phone to go over the customer list.
• Review retailer checkout sheets for items wrong with home when it arrives at the lot.
• Guide contractors working for their plant.
• Enter service orders into the service system.
• Assign correct parts to each item on service order.
• File completed work orders.

Competencies

• Must have strong attention to detail
• Must provide a high level of customer service and be able to interact with customers in a polite and professional manner at all times
• Must have strong communication skills both internal (Champion) and external (Customers)
• Must have a strong work ethic
• Must live the Champion Operating Principles

Qualifications

• Must have working knowledge of Microsoft Office
• Previous experience in manufactured/modular housing desired

EEO Statement

Champion Home Builders is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other legally protected characteristics. Champion Home Builders participates in the E-Verify Program.