Customer Service Representative

Lee Hecht Harrison Nederland B.V.; Magnolia (TX); On-site; USD 48,712,000 - 54,443,000; Full time

Job summary

Lee Hecht Harrison Nederland B.V. is seeking a Customer Service Representative for a Houston-area contract role. The ideal candidate thrives in a fast-paced, high-volume call center, delivering outstanding service while resolving issues efficiently.

You will handle inbound calls, assist with questions and service requests, and work with internal departments to ensure customer satisfaction. A history of reliable tenure and excellent communication is highly valued.

Qualifications

• Previous experience in a high-volume call center.
• Demonstrated history of strong tenure in prior positions.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to navigate multiple systems while speaking with customers.
• Professional and empathetic in challenging situations.
• Strong organizational and time-management skills.
• HS Diploma or GED required; additional education is a plus.

Responsibilities

• Handle a high volume of inbound customer calls while maintaining professionalism and accuracy.
• Assist customers with questions, account inquiries, service requests, and issue resolution.
• Document customer interactions and maintain accurate records within company systems.
• Research and resolve concerns in a timely manner while ensuring a positive customer experience.
• Collaborate with internal departments to address customer needs and follow through on open items.
• Meet productivity, quality, and customer satisfaction expectations.
• Maintain confidentiality and adhere to company policies and procedures.

Skills

High-volume calls

Tenure stability

Verbal communication

Written communication

Problem solving

Time management

CRM software

Multitasking

Data entry

Education

High School Diploma or GED

Tools

CRM system

Job description

Customer Service Representative

LHH is seeking a Customer Service Representative for a contract opportunity with a respected organization in the Houston area. This role is ideal for a customer-focused professional who thrives in a fast-paced, high-volume call center environment and has a proven track record of strong job tenure and reliability.

If you enjoy helping customers, resolving issues efficiently, and delivering outstanding service while managing a high volume of inbound calls, this could be an excellent opportunity to join a dynamic team.

If you have a proven background in customer service, enjoy helping people, and are known for your dependability and long-term commitment to employers.

Responsibilities

• Handle a high volume of inbound customer calls while maintaining professionalism and accuracy
• Assist customers with questions, account inquiries, service requests, and issue resolution
• Document customer interactions and maintain accurate records within company systems
• Research and resolve concerns in a timely manner while ensuring a positive customer experience
• Collaborate with internal departments to address customer needs and follow through on open items
• Meet productivity, quality, and customer satisfaction expectations
• Maintain confidentiality and adhere to company policies and procedures

Qualifications

• Previous experience in a high-volume call center environment is required
• Demonstrated history of strong tenure and stability in prior positions
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Comfortable navigating multiple systems while speaking with customers
• Ability to remain professional and empathetic in challenging situations
• Strong organizational and time-management skills
• High School Diploma or GED required; additional education is a plus

Preferred Skills

• Experience handling customer escalations and complex service issues
• Data entry and CRM system experience
• Ability to multitask in a fast-paced environment
• Strong customer retention and relationship-building skills

Benefits of This Opportunity

• Gain valuable experience with a reputable organization
• Collaborative and team-oriented environment
• Opportunity to further develop customer service and call center expertise
• Contract assignment with immediate hiring needs

Pay Details: $17.00 to $19.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.