Onsite Customer Service Rep — Quick Resolutions & Billing

Lee Hecht Harrison Nederland B.V.; Mesa (AZ); On-site; USD 41,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401K plan

Job summary

LHH Recruitment Solutions in Mesa, AZ is partnering with a growing call center to hire a full-time Customer Service Representative for an onsite role, Monday to Friday.

You'll handle inbound and outbound calls, assist with orders, payments, and troubleshooting, and document all interactions in the CRM. The position offers $20.00-$22.00 hourly, with a comprehensive benefits package including medical, dental, vision, life, disability, and a 401K.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service or call center experience.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and CRM systems.
• Bilingual in Spanish is preferred but not required.

Responsibilities

• Answer inbound calls, make outbound calls, and emails with customers.
• Assist customers through the order processing and product details.
• Document all interactions in the CRM system with accurate data entry and attention to detail.
• Escalate complex issues to appropriate departments while maintaining ownership of the customer experience.
• Assist with outbound calls for follow-ups.
• Customer account management and verification of information.
• Process payments accordingly and provide receipt via email to the customer.
• Assist with any troubleshooting tier one support for the customer.
• Support special projects as needed.

Skills

Customer service

CRM systems

Microsoft Office

Communication skills

Problem solving

Education

High school diploma or equivalent

1+ year customer service experience

Job description

LHH Recruitment Solutions in Mesa, AZ is partnering with a growing call center to hire a full-time Customer Service Representative for an onsite role, Monday to Friday.

You'll handle inbound and outbound calls, assist with orders, payments, and troubleshooting, and document all interactions in the CRM. The position offers $20.00-$22.00 hourly, with a comprehensive benefits package including medical, dental, vision, life, disability, and a 401K.