Customer Service Representative

Randstad USA; Melville (NY); On-site; USD 50,000 - 60,000; Full time

Job summary

Randstad USA is seeking a high-energy Customer Service Representative to join a fast-paced call center focused on merchant support and upsell opportunities. You will manage 150+ calls daily, assist with POS equipment, payment gateways, and fee inquiries while delivering top-tier service.

This role offers uncapped commissions with a strong bonus potential and a comprehensive benefits package. Associate degree required and prior call center experience preferred.

Qualifications

• Experience in high-volume call centers is preferred.
• Ability to upsell and cross-sell during service interactions.
• Familiarity with merchant services, POS, and payment gateways.
• Strong documentation and CRM data logging skills.

Responsibilities

• Manage 150+ inbound/outbound calls daily in a fast-paced environment.
• Assist business owners with POS equipment troubleshooting and fee inquiries.
• Identify upgrade opportunities to earn commissions.
• Explain billing structures clearly and retain merchant accounts.
• Log interactions accurately in the CRM.

Skills

Call center skills

Active listening

Upselling

CRM

Communication

Typing

Customer service

Problem solving

Payment processing knowledge

Education

Associates (required)

Tools

CRM software

Payment processing systems

Job description

Love problem-solving but want to get paid for the extra value you create? We are looking for high-energy call center pros to deliver top-tier merchant support while unlocking unlimited monthly bonus potential. If you thrive in high-volume environments and know how to turn service calls into revenue,

salary: $50,000 - $60,000 per year

shift: First

work hours: 9 AM - 6 PM

education: Associate

Responsibilities

Our client is seeking a high-energy, resilient Customer Service Representative to join their fast-paced call center team. This is a high-volume, performance-driven position that combines merchant support with upsell and cross-sell opportunities. You will manage 150+ inbound/outbound calls per day, supporting existing business owners with credit card processing systems, POS terminals, fee structures, and account optimization. The ideal candidate thrives in a high-tempo environment, stays calm under pressure, and actively identifies revenue opportunities during service interactions.

Key Responsibilities

• Manage Call Volume: Handle 150+ inbound and outbound calls daily, resolving merchant questions efficiently while keeping average handle times low
• Technical & Account Support: Assist business owners with POS equipment troubleshooting, payment gateway setups, monthly statement reviews, and fee inquiries
• Generate Commission Income: Identify account upgrade opportunities—such as adding gift card programs, next-day funding, updated hardware, or new processing solutions—to earn uncapped commissions
• Merchant Retention: Mitigate account cancellations by resolving high-friction issues, explaining complex billing structures clearly, and offering competitive account adjustments
• Data Logging: Accurately document every customer interaction and update record statuses within the CRM in real time

The essential functions of this role include:

• working in a smoke free environment

Skills

• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• CRM
• CUSTOMER ORDERS/SALES
• Customer Service
• Typing Skills
• Basic Software Skills
• Customer support
• Client Service
• Documentation
• Call Center Support
• High Volume
• Payment Processing
• Merchant Services
• Upselling

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced

Education

• Associates (required)