Customer Support Specialist

Alliedonesource; Lenexa (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Allied OneSource in Lenexa, KS is seeking a Customer Support Specialist to own issues from first contact through final resolution. You’ll communicate with merchants and partners across phone, email, and live chat, solving problems quickly while ensuring a positive customer experience.

In a high-visibility role on a customer-obsessed team, you’ll apply strong problem-solving, troubleshooting, and documentation skills to drive retention and satisfaction. Shift is 11am–8pm, Monday–Friday.

Qualifications

• Excellent written and verbal communication for customer-facing interactions.
• Active listening, empathy, and ability to build rapport.
• Ability to gather details, identify root cause, and drive resolution.
• Strong organizational skills to manage multiple open items.
• Experience with phone, email, and live chat support.
• Proficiency with Microsoft Office Suite and common CRM tools.
• Ability to document interactions accurately and consistently.
• Experience in financial institutions or customer service is a plus.

Responsibilities

• Own issues from the first conversation through final resolution.
• Communicate with merchants and partners across phone, email, and live chat.
• Troubleshoot problems, gather details, and drive resolution.
• Document interactions accurately and consistently in the CRM.
• Escalate where needed and ensure timely follow-up to maintain satisfaction.

Skills

Communication

Customer service

Troubleshooting

Time management

Multi-channel support

CRM familiarity

Documentation

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office Suite

CRM tools

Job description

Customers remember two things: how fast you solved the problem—and how you made them feel while you did it. As aCustomer Support Specialist, you’ll be the trusted first point of contact for merchants and partners, owning issues from the first conversation through final resolution (not just “touching the ticket”). ThisCustomer Support Specialistrole is high-visibility on a customer-obsessed team where your communication, troubleshooting, and follow-through directly impact retention and the overall experience. If you like solving real problems, thinking clearly under pressure, and being the person customers are genuinely relieved to reach, you’ll thrive as aCustomer Support Specialist.

Required Skills

• Clear, confident communication skills (written and verbal), with the ability to translate technical steps into simple, customer-friendly language
• Strong customer service presence: active listening, empathy, patience, and rapport-building
• Troubleshooting and critical-thinking skills; ability to gather details, identify root cause, and drive resolution
• Strong organization and time management—able to prioritize multiple open items in a fast-moving environment
• Comfortable supporting customers acrossphone, email, and live chat, including complex or multi-line phone systems
• Computer literacy, including proficiency withMicrosoft Office SuiteandCRM tools
• Ability to document interactions accurately and consistently

Nice to Have Skills

• Experience providing software and/or terminal coaching or customer training
• Background supporting hardware/software issue tracking through to closure
• Familiarity withPCI complianceworkflows (questionnaires, scans, follow-ups)
• Bilingual skills (may be eligible for a pay differential for approved languages)
• Experience working in a hybrid environment

Preferred Education and Experience

• Associate’s or Bachelor’s degree preferred
• 1+ yearexperience in a financial institution and/or customer service role preferred/required
• Ability to work 11am-8pm shift M-F

Salary

• $23/hr

Bring your curiosity, your grit, and your customer-first mindset—then take the next step.

Allied OneSource is connecting great people with great opportunities.
#INDPROFKC