Merchant Services Representative

Corporate Tools LLC; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Employer-paid health/dental/vision

PTO + holidays

Parental leave

401(k) match

Quarterly education allowance

Trail mix bar

Job summary

Corporate Tools LLC is seeking a Merchant Services Associate to support outbound calls for credit card processing consultations and to help merchants apply for merchant accounts. You will use a consultative sales approach to match products to client needs and drive growth, with a focus on providing excellent service and building relationships.

This flex position is remote-friendly (not required in office). We offer up to $18.50 per hour, 22 days PTO plus holidays, employer-paid

Qualifications

• Attention to detail
• Self-motivation and quick learner
• Strong customer service with listening skills
• Solid work ethic and openness to coaching
• Computer literacy and ability to navigate systems
• Excellent verbal and written communication
• Problem solving and negotiation skills
• Comfortable calling customers and speaking on the phone

Responsibilities

• Place outbound calls to clients for credit card processing consultations
• Consult with merchants to ensure they have efficient, cost-effective products
• Use a consultative sales approach to convert leads to merchant account applications
• Review processing needs and recommend viable solutions to drive merchant growth
• Provide superior customer service and relationship management as the department grows
• Communicate professionally with clients via phone and email
• Timely and professional follow up on pricing quotes
• Have fun building something great
• Support other customer service groups as needed

Job description

Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.

This job is coded as “Flex” which means the company does not currently require this position to be performed in office.

Wage

Up to $18.50 / hour

100% employer-paid medical, dental & vision Full coverage for employees — nothing comes out of your paycheck. Plus an annual review with a raise option.

Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off — not accrued, not capped. Take time off when you want.

Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period — it’s yours from day one.

Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself… really, whatever.

No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you’ll actually use — an open-concept office, friendly coworkers, a creative environment, and yeah… a trail mix bar.

Responsibilities

Placing outbound calls to clients for credit card processing consultations

Consult with merchants to ensure they have the most efficient and cost effective products for their needs

Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with

Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts

Provide superior customer service and relationship management as the department grows

Communicate professionally with clients via phone and email

Timely and professional follow up on pricing quotes.

Have fun building something great!

Help support other customer service groups as needed

Requirements

Excellent attention to detail

Self motivated and quick learner

Excellent customer service with the ability to listen critically

Must have a strong work ethic and welcome coaching

Knowledge of computers and the ability to navigate systems to gather information

Strong verbal and written communication and problem solving and negotiation skills

Comfortable calling customers and speaking on the phone

Technical aptitude with the ability to learn how point of sale systems and credit card terminals work

Merchant services or banking experience helpful, but not required

Why Work Here

You understand the importance of providing stellar customer service and growing relationships with value added services. You are solution oriented and like the process of asking all the right questions to ensure you are making the best possible suggestion for our clients, especially if it requires your to do some negotiating to help them reach their goals! You may not have a ton of experience in banking or the world of payment processing, but you have the will and desire to learn and join Corporate Tools as we expand our services in this growing industry.