Customer Service Manager

Alliedonesource; Lenexa (KS); On-site; USD 54,000 - 66,000; Full time

Job summary

Allied OneSource is seeking a Customer Service Manager to own the merchant relationships and drive outcomes across industries. You will manage a portfolio of merchants, providing day-to-day support, strategic guidance, and long-term retention.

This role emphasizes analyzing account activity, recommending smarter pricing, product and processing approaches, and coordinating with internal teams and external partners to deliver a best-in-class experience that strengthens profitability and loyalty.

Qualifications

• Strong problem-solving and de-escalation skills; able to resolve merchant issues efficiently and professionally
• Excellent verbal and written communication skills (phone/email), with the ability to explain solutions clearly to different audiences
• Customer service and relationship management strengths; comfortable supporting a wide range of personalities and needs
• Analytical ability to review merchant/account data and translate insights into actionable recommendations
• Strong organization, attention to detail, and follow-through while balancing multiple priorities
• Experience delivering client-focused solutions aligned to business goals
• Proficiency with Microsoft Office and CRM tools

Responsibilities

• Manage a portfolio of merchants across multiple industries to provide day-to-day support
• Analyze account activity and recommend pricing, product, and processing improvements
• Coordinate solutions across internal teams and external partners to improve profitability and loyalty
• Act as the go-to partner for strategic guidance and long-term merchant retention

Skills

Problem solving

Communication

Customer service

Analytics

Organization

Client-focused solutions

Microsoft Office

CRM tools

Education

Bachelor's degree in Business Administration or related field

Job description

If you thrive on turning complex customer issues into calm, confident resolutions—and you love owning outcomes—thisCustomer Service Managerrole puts you at the center of merchant success. As aCustomer Service Manager, you’ll manage a portfolio of merchants across multiple industries, acting as their go-to partner for day-to-day support, strategic guidance, and long-term retention. This is not a call-center "scripted" job; it’s a high-impactCustomer Service Managerposition where you'll analyze account activity, recommend smarter pricing/products/processing approaches, and coordinate solutions across internal teams and external partners to deliver a best-in-class experience that strengthens profitability and loyalty.

Required Skills

• Strong problem-solving and de-escalation skills; able to resolve merchant issues efficiently and professionally
• Excellent verbal and written communication skills (phone/email), with the ability to explain solutions clearly to different audiences
• Customer service and relationship management strengths; comfortable supporting a wide range of personalities and needs
• Analytical ability to review merchant/account data and translate insights into actionable recommendations
• Strong organization, attention to detail, and follow-through while balancing multiple priorities
• Experience delivering client-focused solutions aligned to business goals
• Proficiency withMicrosoft OfficeandCRM tools

Nice to Have Skills

• Experience coordinating with banking partners and third-party providers to drive issue resolution
• Familiarity with risk/compliance monitoring and remediation support (including PCI-related corrective actions)
• Background in transaction processing strategy, pricing/product recommendations, and retention-focused portfolio management
• Ability to develop and deliver merchant education or training to improve performance
• Bilingual capability (eligible languages may qualify for a pay differential)

Preferred Education and Experience

• Bachelor’s degree in Business Administration, Accounting, Marketing, or a related field (preferred)
• 3+ yearsof experience in a financial institution and/or customer service role (required)

Salary

• $60,000

Bring your attitude, aptitude, and drive to grow—and take ownership of merchant relationships where your impact is visible every day.

Allied OneSource is connecting great people with great opportunities.
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