Customer Service Representative

Qualified Staffing; McDonough (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Referral bonuses

No fee to applicants!

Benefits package including healthcare,

vacation, holiday pay, and 401K

Job summary

Qualified Staffing in McDonough, GA is seeking a full-time Customer Service Representative to support operations for our client. The role handles patient interactions, scheduling, and front desk duties.

You will maintain HIPAA compliance, process payments, and assist patients with intake forms. Bilingual Spanish is a plus; immunization requirements apply before onboarding. Weekly pay and benefits accompany this entry-level healthcare support position.

Qualifications

• High School Diploma or GED required.
• At least two years of administrative or clerical experience.
• Strong customer service and Microsoft Office proficiency.
• Experience in a medical or public health setting is a plus.
• Bilingual Spanish preferred but not required.

Responsibilities

• Communicate with clients and healthcare providers, including interpretation if bilingual.
• Maintain patient confidentiality per HIPAA guidelines.
• Schedule and confirm appointments and reschedule missed appointments.
• Assist clients with intake forms and navigating services.
• Handle client inquiries with professionalism and care.
• Collect payments and reconcile daily funds, and enter client data accurately into the system.
• Support front desk operations and adapt to changing procedures.
• Serve as liaison and advocate for patients when needed.
• Stay current on medical terminology and procedures.
• Maintain an organized and efficient work environment.

Skills

Customer service

Microsoft Office

Bilingual Spanish

Education

High School Diploma or GED

Job description

Qualified Staffing is seeking a full-time Customer Service Representative to support operations for client in McDonough, GA.

Schedule: Mon-Fri 8am-5pm

Pay: $15.00 per hour

Responsibilities:

• Communicate effectively with clients and healthcare providers, including interpretation if bilingual
• Maintain patient confidentiality and comply with HIPAA guidelines
• Schedule and confirm appointments, follow communication scripts, and reschedule missed appointments
• Assist clients with intake forms and navigating available services
• Handle all client inquiries with professionalism and care
• Collect payments, reconcile daily funds, and enter client data accurately into the system
• Support front desk operations and adapt to changing procedures
• Serve as a liaison and advocate for patients when needed
• Stay current on medical terminology and procedures
• Maintain an organized and efficient work environment

Qualifications:

• High School Diploma or GED required.
• At least two years of administrative or clerical experience.
• Strong customer service skills and proficiency in Microsoft Office.
• Experience in a medical or public health setting is a plus.
• Bilingual (Spanish) is preferred but not required.

Requirements:

All candidates must meet immunization requirements at their own expense prior to onboarding. Immunizations must be completed within 24 hours of onboarding and include:

• 2 doses MMR or laboratory proof
• 1 dose of Tdap
• Recent TB skin test (or chest X-ray if previously positive)

Why work for Qualified Staffing?

• Weekly pay
• Referral bonuses
• No fee to applicants!
• We offer a benefits package including healthcare, vacation, holiday pay, and 401K!