Patient Services Representative

MetroDerm; Atlanta (GA); On-site; USD 17,000 - 20,000; Full time

Job summary

MetroDerm seeks a Clinic Admin to join the Atlanta team. The role handles front desk duties, patient registration, insurance verification, scheduling, and telephone management in a fast-paced clinical environment.

Ideal candidates bring at least one year of customer service experience in a healthcare setting, with a High School diploma or equivalent; an Associates degree or related certification is preferred. The position is full-time and on-site in Atlanta, GA.

Qualifications

• High School diploma or equivalent required; Associates degree or related healthcare certification preferred.
• Minimum one year experience in customer service, preferably in a clinical setting.

Responsibilities

• Greet patients and register them at the front desk.
• Verify insurance coverage and communicate with patients and staff.
• Schedule appointments and manage telephone lines.
• Balance cash drawer and related cash-handling duties.
• Operate a multi-line telephone console and maintain professionalism.

Skills

Customer service

Attention to detail

Communication

Confidential information handling

Office equipment

Multi-office communication

Education

High School diploma

Associates degree or healthcare cert, preferred

Tools

EHR system

Cash drawer management

Phone system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinic Admin Full Time Clerical Atlanta, GA, US

14 days ago Requisition ID: 2513

$17.00 To $20.00 Annually

Position Summary

This position under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and verification, scheduling and telephone management.

Essential Duties and Responsibilities

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.

• Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards
• Answer telephone promptly and in a polite and professional manner
• Accesses EHR to communicate to clinical staff members and/or providers telephone encounters using SBAR format and/or appropriate smart phrases
• Balances cash sheet and cash drawer in accordance with established standards
• Operates a multi-line telephone console

Experience Requirements

• Minimum one-year experience in customer service, preferably in a related clinical environment

Education, Licensure & Certification Requirements

• High School diploma or equivalent
• Associates degree or related healthcare certification, preferred

Knowledge, Skills, and Abilities Requirements

• Strong attention to detail and accuracy, professional attitude, reliable
• Ability to handle confidential and sensitive information
• Ability to communicate in an active multi-office environment
• Ability to efficiently operate all job-related office equipment
• Ability to follow or provide verbal and written instructions
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds
• Basic to intermediate computer operation
• Mathematical and/or analytical ability for basic to intermediate problem solving
• Specialty knowledge of systems relating to job function