Customer Service Representative Job

FYZICAL Therapy & Balance Centers; Bethlehem (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

FYZICAL Therapy & Balance Centers in Bethlehem, GA is seeking a Customer Service Representative to manage patient scheduling and administrative tasks. This role requires handling phone lines and acting as a liaison between patients and physicians.

Ideal candidates will have a high school diploma, strong communication, and multitasking skills, along with a valid driver's license and reliable transportation. The position offers a supportive environment focused on patient care.

Qualifications

• High school diploma or equivalent required.
• Valid driver’s license and reliable transportation necessary.
• Excellent communication, multitasking, and detail-oriented skills essential.

Responsibilities

• Handle patient scheduling and appointments.
• Gather new patient data and maintain records.
• Act as a liaison between patients and physicians.

Skills

Excellent communication skills

Multitasking

Detail-oriented

Empathy toward people in pain

Education

High school diploma or equivalent

GED certificate

Job description

Customer Service Representative – Bethlehem, GA (Job ID 146218)

The Customer Service Representative welcomes patients and manages scheduling, phone lines, and various administrative tasks to support daily operations.

Responsibilities

• Handle patient scheduling, appointments, and multi‑phone line operations
• Gather new patient data and maintain referral records
• Disseminate information to patients and act as liaison between patients and physicians
• Send and log reports sent to doctors
• Collect all payments and verify insurance
• Collect and distribute mail to appropriate staff
• Send benefits paperwork to billing companies
• Manage all scheduling and communication related to appointments
• Answer phones and respond to inquiries from potential or current patients
• Schedule evaluations, re‑evaluations, reminders, and cancellations
• Collect new patient intake information and track clinic referrals
• Fax reports to physicians and log incoming reports
• Verify insurance coverage and process copayments
• Check mail and track explanation of benefits sent to billing companies
• Communicate with the office manager and clinicians about scheduling and patient arrival

Skills & Qualifications

• High school diploma or equivalent
• Valid driver’s license and reliable transportation
• Excellent communication, multitasking, and detail‑oriented skills
• Positive attitude, strong work ethic, integrity, and empathy toward people in pain
• H.S. graduate or GED certificate
• Dependable vehicle and up‑to‑date driver’s license
• Proficient at handling details, communicating, and multitasking
• Great demeanor, strong integrity, and compassion