Customer Service Representative

The Results Companies; Martinsville (VA); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Strong leadership

Opportunities for advancement

Business Casual Dress Environment

Fun working environment

Paid training

Job summary

The Results Companies in Martinsville, Virginia is seeking a Results Associate to manage customer queries via phone, web, and mail. The ideal candidate will provide quality customer service, investigate account issues, and respond effectively to inquiries.

Successful applicants will demonstrate proficiency in English, possess excellent analytical skills, and have prior experience in customer service. Benefits include a business casual dress environment, opportunities for advancement, and paid training.

Qualifications

• Must be proficient on computers.
• Ability to type 25 words per minute or more.
• Excellent English language skills.
• Articulate speech and clear voice.
• Superb listening and negotiation skills.
• Excellent analytical and troubleshooting expertise.
• Must accommodate a flexible schedule.
• Customer service or support experience.
• Strong data entry skills.
• Excellent organizational skills.
• Ability to work in a team environment.

Responsibilities

• Manage phone/web/mail queries promptly and efficiently.
• Provide quality customer service to clients.
• Investigate account issues and respond to inquiries.
• Follow up with customers on their queries.

Skills

Computer proficiency

Typing speed (25 wpm)

Excellent English skills

Articulate speech

Superb listening skills

Analytical skills

Flexible scheduling

Customer service experience

Data entry skills

Organizational skills

Teamwork ability

Job description

Job Description

The Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, responds to general inquiries taking appropriate action while providing follow up to customer.

Qualifications

• Must be proficient on computers.
• Ability to type 25 words per minute or more.
• Excellent English language skills; must use proper English, spelling, grammar, punctuation, and syntax.
• Articulate speech, clear and well‑modulated speaking voice.
• Superb listening, probing, negotiation and de‑escalation skills.
• Must have excellent analytical and troubleshooting expertise.
• Must be able to accommodate a flexible schedule, as needed.
• Customer service or support service experience.
• Proficient on computers.
• Strong data entry skills.
• Excellent customer service skills.
• Excellent organizational skills.
• Ability to work in a team environment.

Benefits

Benefits include, but are not limited to:

• Strong leadership
• Opportunities for advancement within our global organization
• Business Casual Dress Environment
• Fun and relaxed working environment
• Paid training

Additional Information

The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.