Customer Service Representative

The Results Companies; Stuart (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Strong leadership

Opportunities for advancement

Business Casual Dress Environment

Fun and relaxed working environment

Paid training

Job summary

A leading customer experience provider in Virginia is seeking a Results Associate to manage client queries through various communication channels. The role involves delivering quality customer service and efficiently resolving inquiries while showcasing excellent English language skills and analytical abilities. Ideal candidates are proficient in computer skills, have strong organizational capabilities, and can work flexibly. Join a fun and relaxed work environment with opportunities for advancement.

Qualifications

• Ability to type 25 words per minute or more.
• Must use proper English, spelling, grammar, punctuation, and syntax.
• Clear and well-modulated speaking voice.
• Excellent analytical and troubleshooting expertise.
• Must be able to accommodate a flexible schedule.

Responsibilities

• Manage phone/web/mail queries promptly and efficiently.
• Provide quality customer service and follow up on account issues.

Skills

Proficient on computers

Excellent English language skills

Articulate speech

Superb listening skills

Flexibility

Customer service experience

Organizational skills

Teamwork

Job description

Named the 2015 "Best Voice Excellence Company" in the Philippines by ICT International and Inc. Magazine’s 5000 Fastest Growing companies in the U.S., The Results Companies is a successful Customer Experience leader on the move. Award winning solutions are the hallmark of Results' Partnership approach delivering innovative contact center outsourcing services for companies spanning all verticals including Healthcare, Travel & Entertainment, Telecommunications, Education, Financial Services, Retail Cable/MSO and Energy. With over 14,000 employees in 22 locations, Results is able to offer domestic, nearshore and farshore solutions. Driving success through Analytic Hiring, Real-Time Data Analytics, State-of-the-Art Technology and centered around Operational Excellence focused on Continuous Improvement ensures that every customer touch is delivered to the highest degree. Visit us at TheResultsCompanies.com and peruse our library of case studies and industry insights to learn more about why Results is one of the fastest growing Customer Experience companies in the world.

Job Description

The Results Associate manages Results Clients phone/web/mail queries promptly and efficiently, and in accordance with company policy and procedures. The Results Associate is responsible for providing quality and efficient customer service to customers; investigates account issues, respond to general inquires taking appropriate action while providing follow up to customer

Qualifications

Must be proficient on computers. Ability to type 25 words per minute or more

Excellent English language skills. Must use proper English, spelling, grammar, punctuation, and syntax

Articulate speech, clear and well-modulated speaking voice

Superb listening, probing, negotiation and de-escalation skills needed

Must have excellent analytical and troubleshooting expertise

Must be able to accommodate a flexible schedule, as needed

Customer service or support service experience

Proficient on computers

Excellent organizational skills

Ability to work in a team environment

Additional Information

Benefits:
Benefits include, but are not limited to:

• Strong leadership
• Opportunities for advancement within our global organization
• Business Casual Dress Environment
• Fun and relaxed working environment
• Paid training

Additional Information:
The Results Companies is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by applicable law.