Service Call Center Representative

Express Employment Professionals - Cincinnati East; Maplewood (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Temp-to-Hire

Monthly Commission

Job summary

Express Employment Professionals in Woodbury, MN is seeking a Call Center Representative to join a fast-paced customer service team. The role centers on professionally scheduling and managing customer appointments for a high-volume service department.

You will answer inbound calls, gather vehicle and customer details, and communicate effectively with the service team to ensure a seamless experience for customers and technicians. A strong typing speed and reliable attendance are essential.

Qualifications

• Typing speed of 40+ WPM with high accuracy.
• 1+ year of customer service or call center experience (automotive or service-related industry a plus).
• Strong communication and active listening skills.
• Comfortable navigating multiple computer systems and screens simultaneously.
• Ability to handle high call volume with professionalism and efficiency.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and as part of a collaborative team.
• Positive attitude and problem-solving mindset when dealing with customer concerns.
• Dependable attendance and commitment to schedule requirements.

Responsibilities

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments.
• Clearly communicate customer concerns and requests to the service team.
• Provide accurate estimates for service time and cost.
• Perform follow-up calls to ensure satisfaction post-service.
• Handle customer concerns and complaints with professionalism and empathy.
• Build positive relationships with both customers and teammates.
• Reschedule appointments as needed during the call.

Skills

Typing 40+ WPM

Customer service

Call center

Communication

Active listening

Multitasking

Tools

CRM systems

Job description

Express Employment Professionals in Woodbury, Mn is seeking a talented for a Call Center Representative for a fast paced company in the East Metro!

Schedule:

• Monday-Friday 9:30am – 6:00pm
• Monday-Friday 9:30-6:00pm (Wednesday off) and Saturday 7:30-4pm
  Training will be Monday- Friday. First 3 weeks 8-4:30pm

Pay: $20/hr. DOE + Monthly Commission ($200–$300 average based on appointments scheduled)

Temp-to-Hire Opportunity! Call Center Representative
Join a fast-paced and customer-focused team!

Position Summary:
We’re looking for aCall Center Representative to join a high-volume service department. You'll play a key role in professionally scheduling and managing customer appointments, ensuring a seamless experience for both customers and technicians.

• Answer inbound calls to gather vehicle and customer information, and schedule service appointments
• Clearly communicate customer concerns and requests to the service team
• Provide accurate estimates for service time and cost
• Perform follow-up calls to ensure satisfaction post-service
• Handle customer concerns and complaints with professionalism and empathy
• Build positive relationships with both customers and teammates
• Reschedule appointments as needed during the call

Required Skills and Experience

• Typing speed of 40+ WPM with high accuracy (45–55 WPM preferred)
• 1+ year of customer service or call center experience (automotive or service-related industry a plus)
• Strong communication and active listening skills
• Comfortable navigating multiple computer systems and screens simultaneously
• Ability to handle high call volume with professionalism and efficiency
• Detail-oriented with strong organizational and time management skills
• Ability to work independently and as part of a collaborative team
• Positive attitude and problem-solving mindset when dealing with customer concerns
• Dependable attendance and commitment to schedule requirements

Team handles 3,000–4,000 appointments per month – your attention to detail and customer service skills will make a big impact!