Customer Care Specialist - Call Center

Motor Works Auto; Waite Park (MN); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

100% company-paid medical, dental, and vision insurance

401(k) with match

Paid vacation

Flexible work hours

Training and new equipment

No weekends

Job summary

An automotive service provider in Waite Park is looking for a full-time Call Center Representative. This role involves scheduling appointments, checking repair statuses, and providing exceptional customer support. The ideal candidate should have at least 2 years of customer service experience and excellent communication skills. The position offers a competitive wage of $18-20/hour along with comprehensive benefits including 100% company-paid medical coverage and a 401(k) plan. Join a supportive and enthusiastic team culture with opportunities for growth.

Qualifications

• 2 or more years of customer service experience.
• Call center or receptionist experience is a plus.
• Ability to type 40 words per minute.

Responsibilities

• Schedule appointments and check repair status.
• Answer inquiries about pricing and services.
• Transfer calls to sales advisors efficiently.
• Provide exceptional customer care.

Skills

Excellent communication

Customer service experience

Computer proficiency

Organizational skills

Empathy

Detail-oriented

Job description

First Ring BDC in Waite Park, MN (an extension of Motor Works Auto Repair) is looking to hire a full‑time Call Center Representative to join our team. Are you an excellent communicator who likes to work with customers? Would you like to join a company with an efficient, optimistic, and supportive culture? Do you want to work with fun, skilled people? If so, please read on!

This Call Center Representative earns a competitive wage of $18-20/hour. We also provide generous benefits, including 100% company‑paid medical, dental, and vision insurance as well as a 401(k) with match, paid vacation, one of the most competitive pay plans in the area, lots of available work hours, training, new equipment, and no weekends. If this sounds like the right opportunity for you, apply today!

About First Ring BDC

First Ring BDC is a growing, modern call center founded in 2024 with one mission in mind: to support auto repair shops across the country by delivering exceptional customer service and helping drivers get the automotive care they need, when they need it. We serve as the first point of contact for many shops nationwide—turning phone calls into appointments, questions into clarity, and opportunities into loyal customers.

As a team, we take pride in representing our partner shops with professionalism, friendliness, and a deep understanding of the automotive service industry. Our goal is simple: get customers through the doors so shops can keep cars safe, reliable, and back on the road.

A Day in the Life as a Call Center Representative

As a Call Center Specialist, you are often the first impression our customer has of our business. Your cheerful greeting is the beginning of our customer’s experience with Motor Works. You will be responsible for scheduling appointments, checking repair status, answering inquiries about our pricing, successfully transferring to sales advisors, and curb‑selling some services. If you care about customers and their experience and strive to provide excellence, we would love to have you on our team!

Qualifications for a Call Center Representative

• 2 or more years of customer service experience
• Call center or receptionist experience, a plus
• Proficient computer skills
• Availability to work full‑time hours during 6:00 am–6:30 pm
• Ability to type 40 words per minute

Do you have excellent communication skills? Are you reliable and honest? Can you listen and empathize with others? Are you independently motivated? Are you organized and detail‑oriented? If yes, you might just be perfect for this Call Center Specialist position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3‑minute, mobile‑friendly application.

We look forward to meeting you!