Customer Service Representative

Applied Concepts; Florida; On-site; USD 12,000 - 15,000; Full time

Benefits offered by this job

Paid Training

Educational Reimbursement Program

401(k) program with company match

Paid Vacation, Personal and Holiday time

Job summary

Applied Concepts is looking for Customer Service Representatives to provide training to Automotive Sales Executives across North America. The role emphasizes not just customer service but training delivered entirely via phone, focusing on personal and financial growth for clients.

Candidates must have at least a high school diploma and exceptional communication skills. The position is full-time, with a focus on steady work hours and numerous benefits including medical insurance, gym memberships, and paid vacation.

Qualifications

• Exceptional customer service skillset.
• Strong desire to impact customers positively.
• Conversational, patient, calm, and confident demeanor.

Responsibilities

• Train clients over the phone using provided scripts.
• Positively impact clients daily through interactions.

Skills

Customer service skills

Clear speaking voice

Strong listening skills

Positive attitude

Education

High School Diploma or GED

Job description

Job Summary

Here at Applied Concepts, our Customer Service Representatives have one primary focus— we help Automotive Sales Executives across North America earn more money through the training we provide. The training is conducted 100% over the phone, using the training scripts and concepts taught to you by Applied Concepts.

This position allows you to have the opportunity to positively impact hundreds of clients, not only on a personal level but a financial one as well, on a daily basis. Because we train all across North America, each and every interaction is unique.

Our Customer Service Representatives do not tele market or cold call our customer base.

Compensation

• Start at $12.00 per hour
• Opportunity to earn performance based bonuses once you are fully trained. This bonus can average $160 per month.

Why Applied Concepts

• No Shift Bids
• No Overnight Shifts
• No Weekends
• Paid Training
• Permanent Position
• Steady work schedule (40 hours per week)
• Paid Holiday, Personal and Vacation time
• Opportunity for growth within the Company

Benefits

• Educational Reimbursement Program
• 6 Medical Insurance Plans
• 2 Dental Insurance Plans
• Vision Insurance
• Gym Membership
• Paid Vacation, Personal and Holiday time
• 401(k) program with a company match.
• Plus many more……

Requirements

• High School Diploma or GED required
• Exceptional customer service skillset — with a strong desire to positively impact a customer’s life, one interaction at a time
• Clear speaking voice
• Strong listening / comprehension skills
• Conversational, patient, calm and confident with an overall positive daily attitude

Job Type

Full-time

Qualification Questions

• How many years of Call Center experience do you have?
• How many years of Customer Service experience do you have?
• Have you completed the following level of education: High school or equivalent?

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location