Customer Service Representative

NRP Jones; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

NRP Jones in Houston, TX seeks a diligent Customer Service Associate to support the CS Manager by delivering proactive, clear communication and reliable service to customers. Responsibilities include routing inquiries, processing orders, and providing quotations while adhering to company SOPs.

The role emphasizes accurate data entry, strong literacy, and a team-oriented approach to ensure customer satisfaction and operational efficiency in a manufacturing environment.

Qualifications

• Proven customer service or related work experience.
• Strong literacy and comprehension skills.
• Excellent written and oral communication skills.
• Completion of company indoctrination and safety training.

Responsibilities

• Handle customer inquiries via phone and written channels and resolve issues.
• Process orders by phone and online entries.
• Provide price quotations and maintain customer records and files.
• Generate plant reports and provide Certificates of Conformance as required.
• Follow all SOPs and guidelines and locate relevant procedures and forms.

Skills

Customer service

Communication skills

Data entry

Computer skills

Telephone support

Documentation

Education

High school diploma

Company indoctrination

Safety training

Quality system understanding

Job description

Description

Position Overview:

• This position is responsible for providing excellent customer service to customers and in support of the CS Manager. The ideal candidate will be a proactive, result-driven individual with strong communication skills.

Essential Job Functions:

• Responsible for all computer input required for the position.
• Answer phone calls related to customer questions and resolve problems/ complaints.
• Take customer orders over the phone and write up orders and enter online.
• Provide verbal or written quotations to customers.
• Compile plant reports as needed.
• Provide Certificates of Conformance to customers, as requested.
• Must be familiar, and follow, all standard operating procedures and guidelines.
• Knowledge of how and where to locate procedures and forms relevant to this position.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions.
• Indoctrination and understanding of NRP’s Quality Manual and specified requirements regarding job responsibilities.
• On-the-job training and experience in customer service or related work experience.
• Knowledge of products manufactured.
• Strong literacy and comprehension skills.
• Computer, telephone and customer service skills.
• Excellent written and oral communication skills

Requirements

Education:

• High school diploma or GED.
• Completion of company indoctrination.
• Successful completion of safety training programs.
• Understanding of the company’s Quality System and processes.