Customer Service Representative

SUN DATA SUPPLY INC; Los Angeles (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Monthly Performance Bonuses

Paid Time Off

401(K) Employer Match

Insurance: Medical, Dental, Vision

Opportunity For Advancement

Birthday Celebrations

Social Events

Job summary

A customer-focused service company in Los Angeles is seeking a dedicated Customer Service Representative to engage with customers through calls, chats, and emails. Your role will involve understanding customer needs, resolving issues, and ensuring high satisfaction levels. The ideal candidate has excellent communication skills, problem-solving abilities, and is organized. Join a friendly team that values customer happiness and provides growth opportunities.

Qualifications

• Must have previous experience as a Customer Service Representative or similar role.
• Comfortable using computers and Microsoft Office 365.
• Ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls, chats, and emails.
• Identify customer's needs and provide solutions.
• Document all customer interactions.

Skills

Excellent written and verbal communication skills

Problem-solving ability

Active listening techniques

Organizational skills

Computer proficiency (Microsoft Office 365)

Education

High school diploma/GED

Job description

Benefits / Perks

• Monthly Performance Bonuses
• Paid Time Off
• 401(K) Employer Match
• Insurance: Medical, Dental, Vision
• Opportunity For Advancement
• Birthday Celebrations
• Social Events
• Company Culture We’re a diverse, positively minded company that values kindness, respect, honesty, accountability, and teamwork. We have a casual atmosphere here in the office, but we do stay focused on our mission to provide our customers the best customer service they\'ve ever had.

Responsibilities

• Receive a high volume of inbound calls, chats and emails
• Identify the customer’s needs, collect relevant information, and provide solutions
• Refer to written instructions for a variety of customer service topics
• Ensure customer issues are resolved to their complete satisfaction
• Document all customer interactions

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role
• Comfortable using computers and Microsoft Office 365
• Excellent written and verbal communication skills
• Understanding of active listening techniques
• Excellent problem-solving ability
• Highly organized with the ability to prioritize projects and manage time effectively

Job Summary

You will join a small, tight-knit team maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have an excellent customer service experience with our company. You are encouraged to apply if you are articulate, computer savvy, and eager to make customers happy.