Customer Service Representative

Accreditation Council for Graduate Medical Education; Los Angeles (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Development programs

Mentorship

Career pathing

Competitive pay bonuses

401(k) matching

Student loan assistance

Health insurance

Dental insurance

Vision insurance

Paid time off

Mental health resources

Collaborative environment

Job summary

Accreditation Council for Graduate Medical Education is seeking a personable Client Service Representative (CSR) to be the primary contact at our clinic. You will ensure each client interaction, whether by phone or in person, leaves a positive and memorable impression.

The role requires strong phone etiquette, weekend availability, and proficiency with veterinary software. Benefits include bonuses and comprehensive healthcare. This is a full-time position in Los Angeles.

Qualifications

• Professional and friendly phone etiquette.
• Willingness to work weekends and holiday rotations.
• Ability to properly prioritize and complete tasks simultaneously.
• Ability to problem solve and adapt to multiple situations.
• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Computer efficiency.
• Very detail‑oriented.
• Preferred: Veterinary EMR software (Avimark, Cornerstone).
• Preferred: 1 year of CSR experience.
• Preferred: Knowledge of veterinary medical terminology and procedures.

Responsibilities

• Understand, communicate, and prioritize appointments, client education, and lobby triage for vaccines, wellness, parasite, and retail needs.
• Operate multi-line phone system; answer calls, place on hold, transfer calls, and page staff; route messages to veterinarians and staff.
• Remain compassionate and professional with clients, especially in emotional or emergency situations.
• Accept payments, make change, process credit payments, and maintain an accurate cash drawer.
• Maintain up-to-date client and pet records, obtain external medical records, and provide administrative support.
• Complete all tasks as assigned by supervisors.

Skills

Phone etiquette

Weekend availability

Task prioritization

Problem solving

Customer service

Attention to detail

Computer proficiency

Veterinary terminology

Experience (CSR)

Education

HS Diploma or equivalent

Tools

Avimark

Cornerstone

Job description

Job Description

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Compensation

$19-$22/hr depending on experience

CSR Responsibilities

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system. Answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well‑mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements

• Professional and friendly phone etiquette
• Available to work weekends and holiday rotations, as needed
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail‑oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full‑time employees.