Customer Service Representative

AmeriVet Veterinary Partners; Los Angeles (CA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision, life insurance

Paid time off and holidays

Student loan assistance

Mental health resources

Job summary

AmeriVet Veterinary Partners is seeking a personable Client Service Representative to be the first point of contact in our clinic. You will handle calls, greet clients, educate on vaccines and wellness, and help keep the schedule and records accurate for a smooth daily workflow.

The role requires strong customer service, multitasking ability, and empathy, with weekend/holiday support as needed. Competitive hourly pay and benefits accompany full-time employment.

Qualifications

• HS Diploma or educational equivalent required.
• Excellent customer service skills and phone etiquette.
• Ability to prioritize tasks and manage schedules efficiently.

Responsibilities

• Manage multi-line phone system and direct calls appropriately.
• Greet clients, triage lobby needs, and educate on services.
• Process payments and maintain accurate client records.
• Coordinate with veterinarians and staff to ensure smooth workflow.

Skills

Professional phone etiquette

Customer service

Multitasking

Communication skills

Education

HS Diploma or educational equivalent

Tools

Avimark

Cornerstone

Job description

Job Description:We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.Compensation: $19-$22/hr depending on experienceCSR Responsibilities:Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.Complete all tasks as assigned by the supervisor(s).Qualifications & Requirements:Professional and friendly phone etiquetteAvailable to work weekends and holiday rotations, as neededAbility to properly prioritize and complete tasks simultaneouslyAbility to problem solve and adapt to multiple situationsHS Diploma or educational equivalentExcellent customer service skillsComputer efficiencyVery detail-orientedPreferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)Preferred: One year of customer service representative experiencePreferred: Knowledge of veterinary medical terminology and proceduresAt AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here’s what you can expect when you join our team:Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.Health, dental, vision, life insurance, and mental health resources to support your overall well-being.Generous paid time off and holidays, because your personal time matters.A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.