Customer Service Representative

AmeriVet Veterinary Partners; Lake Park (GA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Mental Health Resources

401(k) Matching

Paid Time Off

Bonus Opportunities

Career Growth

Job summary

AmeriVet Veterinary Partners is seeking a Client Service Representative to be the first and last point of contact for clients, managing appointments, answering calls, and ensuring smooth communication between clients and our medical team.

You’ll use our tech systems to update records, process billing and insurance, promote services, and support a welcoming environment for pets and their owners.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and a compassionate, client-focused approach.
• Prior customer service experience, preferably in veterinary or healthcare settings.
• Basic tech skills with scheduling software and online communication tools.
• Strong organizational skills and ability to multitask in busy periods.

Responsibilities

• Client Communication & Scheduling: Answer calls and emails promptly; schedule appointments based on client needs and vet availability; send reminders and confirmations; re-engage lapsed clients.
• Client Relations & Service: Greet clients warmly; use active listening to gather medical information; triage inquiries; demonstrate empathy; promote current promotions and campaigns.
• Managing Patient Information & Technology: Update client/patient records in the practice management system; handle billing transactions and insurance claims; maintain organized records.
• Support the Medical Team & Practice Operations: Provide post-visit instructions; keep reception area clean and organized; inform clients about services and online booking.

Skills

Customer service

Communication

Scheduling

Empathy

Organization

Education

High school diploma

Tools

Scheduling software

Online communication platforms

Practice management system

Job description

Job Summary

As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key Responsibilities

• Client Communication & Scheduling
  • Answer calls and emails promptly with professional, friendly service
  • Schedule appointments based on client needs and veterinarian availability, including forward booking
  • Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
  • Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Client Relations & Service
  • Greet clients warmly and ensure a positive experience throughout their visit
  • Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
  • Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
  • Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Managing Patient Information & Technology
  • Update client and patient records in our practice management system with accuracy and efficiency
  • Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
  • Maintain organized records of client communications and appointments to streamline operations
• Support the Medical Team & Practice Operations
  • Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
  • Help maintain a clean, organized reception area and assist with daily practice operations as needed
  • Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods

Working Conditions

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required.
• Must be available to work 40 hours per week including weekends and holidays.

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any benefits listed above apply to full-time employees.