Veterinary Client Service Representative

Accreditation Council for Graduate Medical Education; Round Rock (TX); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Subsidized backup childcare and elder care

FREE CE courses

Pet perks and veterinary service discounts

Job summary

Accreditation Council for Graduate Medical Education is seeking a part-time Veterinary Customer Service Representative in Round Rock, Texas. The role involves managing client communications, scheduling appointments, and ensuring excellent customer service. Candidates should have previous customer service experience and be capable of multitasking. Benefits include competitive pay, a 401(k) plan with employer match, mental health resources, and various discounts. This position emphasizes teamwork and a positive demeanor with clients.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to prioritize and multitask.
• Positive and professional demeanor.

Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about our products and services.
• Troubleshoot and resolve client issues.
• Document and update customer records.

Skills

Customer service experience

Ability to build rapport

Excellent communication skills

Multitasking ability

Job description

Veterinary Customer Service Representative

Animal Care Clinic

Part-time

About You

Our Client Service Representatives provide our hospital's first and last impressions and are instrumental in managing client requests and appointment flow. We emphasize excellent customer service and are looking for a responsible, team-oriented, self-motivated team player. This exceptionally important role requires team members to juggle phone calls, emails, text messages, and face-to-face communications while ensuring thorough, accurate documentation and invoicing. CSRs are trained to understand the basics of veterinary medicine to appropriately schedule doctor visits, answer questions, and educate our clients.

Experience & Skills

• Previous experience in customer service, sales, or other related fields.
• Previous clinical experience
• Ability to build rapport with clients.
• Ability to prioritize and multitask.
• Positive and professional demeanor.
• Team player.
• Excellent written and verbal communication skills.

CSR Responsibilities

• Handle customer inquiries.
• Schedule patient appointments.
• Provide information about our products and services.
• Troubleshoot and resolve client issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of our evolving services and products.
• Answer multiple phone lines.
• Greeting and assisting clients and their pets.
• Educate clients.
• Daily routine cleaning

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources
• Subsidized backup childcare and elder care
• FREE CE courses
• Pet perks and veterinary service discounts

*Certain Benefits may be subject to waiting periods or length of service requirements.