Customer Service Representative

Accreditation Council for Graduate Medical Education; Seymour (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Health insurance

Paid time off

Job summary

A prominent veterinary clinic in Seymour is looking for a Client Service Representative to ensure every client communication provides a positive experience. Responsibilities include managing appointment schedules and client information, handling phone calls, and processing payments. The ideal candidate is detail-oriented with excellent customer service skills and flexibility to work weekends. Competitive pay, performance bonuses, and comprehensive health benefits are offered, fostering professional growth and a supportive workplace.

Qualifications

• Must be available to work weekends and holiday rotations as needed.
• Ability to prioritize and complete tasks simultaneously.
• Preferred: One year of customer service experience.

Responsibilities

• Prioritize scheduled appointments and client education.
• Operate a multiple-line telephone system to manage calls.
• Maintain accurate and updated client information and pet records.

Skills

Professional and friendly phone etiquette

Excellent customer service skills

Computer efficiency

Detail-oriented

Problem-solving

Education

HS Diploma or educational equivalent

Tools

Veterinary Electronic Medical Records (Avimark, Cornerstone)

Job description

Job Description: We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

CSR Responsibilities:

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system: answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well‑mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements:

• Professional and friendly phone etiquette.
• Available to work weekends and holiday rotations, as needed.
• Ability to properly prioritize and complete tasks simultaneously.
• Ability to problem‑solve and adapt to multiple situations.
• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Computer efficiency.
• Very detail‑oriented.
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.).
• Preferred: One year of customer service representative experience.
• Preferred: Knowledge of veterinary medical terminology and procedures.

At AmeriVet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

What you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people‑focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.