Customer Service Representative

Accreditation Council for Graduate Medical Education; Warrensburg (MO); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Opportunities for advancement

Comprehensive medical, dental, and VIS

401(k) matching

PTO

Job summary

AmeriVet is seeking a client-focused CSR to manage appointments, educate clients, and triage lobby needs. You will handle a multi-line phone system, route messages to veterinarians, and ensure accurate client and pet records. This role emphasizes empathy, composure in emergencies, and precise cash handling.

Ideal candidates have strong customer service, computer skills, and attention to detail. Veterinary EMR experience (Avimark or Cornerstone) and 1 year CSR experience are preferred; HS diploma

Qualifications

• Professional and friendly phone etiquette.
• Available to work weekends and holiday rotations as needed.
• Ability to properly prioritize and complete tasks simultaneously.
• Ability to problem solve and adapt to multiple situations.
• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Computer efficiency.
• Very detail-oriented.
• Preferred: Veterinary EMR experience (Avimark, Cornerstone).
• Preferred: One year CSR experience.
• Preferred: Knowledge of veterinary terminology and procedures.

Responsibilities

• Understand, communicate, and prioritize appointments, education, and triage for vaccine, wellness, parasite, and retail needs.
• Operate multiple-line telephone system; handle calls, holds, transfers, and messages for veterinarians and staff.
• Empathize with clients and maintain composure in emergencies; create a positive first and last impression.
• Accept payments, process transactions, and maintain an accurate cash drawer.
• Maintain accurate client and pet records, obtain records from other clinics, and provide admin support.
• Complete all tasks as assigned by supervisors.

Skills

Phone etiquette

Weekend availability

Multitasking

Problem solving

Computer proficiency

Detail oriented

Customer service

Flexibility

Empathy

Education

HS Diploma or educational equivalent

Tools

Avimark

Cornerstone

Job description

CSR Responsibilities:

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements:

• Professional and friendly phone etiquette
• Available to work weekends and holiday rotations, as needed
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures

Benefits:

• Opportunities for advancement
• Comprehensive medical, dental, and vision insurance
• 401(k) matching
• PTO

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.