Customer Service Representative

Sacbar; California, Northern (MO, KY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Job summary

AmeriVet is seeking a personable Client Service Representative to be the primary contact point at our clinic. You will create a welcoming environment, handle calls, schedule appointments, and support veterinary staff to ensure a positive client experience.

The role requires excellent customer service, strong communication, and the ability to work weekends. Experience with Veterinary EMR (Avimark, Cornerstone, etc.) is preferred.

Qualifications

• HS Diploma or educational equivalent.
• Professional and friendly phone etiquette.
• Ability to prioritize and manage multiple tasks concurrently.
• Strong communication with clients to ensure a positive experience.
• Experience with Veterinary EMR systems is preferred.
• Knowledge of veterinary terminology and procedures is a plus.

Responsibilities

• Handle multi-line calls, route messages, and triage client needs.
• Process payments with accuracy and maintain cash drawer.
• Update and maintain client and pet records in EMR systems.
• Provide administrative support (scanning, faxing, emailing) and document management.
• Deliver a welcoming, compassionate service to every client interaction.
• Complete all tasks as directed by supervisors.

Skills

Professional phone etiquette

Weekend and holiday availability

Task prioritization

Problem solving

Excellent customer service

Computer literacy

Detail oriented

Veterinary EMR familiarity

Customer service experience

Veterinary terminology knowledge

Education

HS Diploma or educational equivalent

Job description

Job Description

We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Compensation: $19-$22/hr depending on experience

CSR Responsibilities

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).

Qualifications & Requirements

• Professional and friendly phone etiquette
• Available to work weekends and holiday rotations, as needed
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.)
• Preferred: One year of customer service representative experience
• Preferred: Knowledge of veterinary medical terminology and procedures

At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in the communities we serve.

Here’s what you can expect when you join our team

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.